Program Manager CXAI

Department: DS Operations

Location: San Salvador, El Salvador, Guatemala City, Guatemala

Employment Type: FullTime

Location: El Salvador/Guatemala
Work style: Hybrid
Job type: Full-Time (FTE)

About the Role

The Program Manager is the execution engine of the CXAI Ops Enablement team. Working within a defined strategy and vision set by senior leadership, this role is responsible for translating that direction into tangible results — ensuring every initiative gets off the ground, stays on track, and delivers the outcomes it was designed to achieve. This person oversees complex programs within the CXAI Ops Enablement team and is directly accountable for ensuring the right work is happening at the right time, by the right people, and that progress is visible, measurable, and on course. A key component of this role includes communicating our results to senior leadership. Strong executive storytelling skills ( through slides and written updates) are critical to the role.

Responsibilities:

• Program Reporting & Stakeholder Communications (written and verbal)

• Roadmap Execution & Delivery Oversight

• Program Governance & Operational Rhythm

• Measures of Success & Outcome Accountability

Requirements:

• 5+ years of experience in program or project management, with a track record of driving execution across complex, multi-team programs

• Experience building or managing governance frameworks, operational cadences, and reporting structures

• Proven ability to manage cross-functional teams and hold people accountable to results

• Strong operational mindset — energized by execution, follow-through, and getting things done

• Confident communicator capable of presenting clearly to senior leadership and clients

• Experience building or managing governance frameworks, operational cadences, and reporting structures

• PMP, PgMP, or equivalent certification preferred

• Strong analytical thinking — comfortable working with KPIs, dashboards, and performance data

• English Level: B1 high or above - Mandatory.