Lead Software Engineer, SRE, Warehouse Management

Location: India; Hybrid

WILLIAMS-SONOMA INDIA
JOB DESCRIPTION

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Work Location                             :  Pune, India
Job Title                                        :  Lead Software Engineer, SRE, Warehouse Management Systems
Business Unit                               :  WSI Corporate Technology, Pune

 

Overview of the Role

 

The WMOS Production Support Lead plays a critical role in maintaining, troubleshooting, and optimizing the Manhattan WMOS (Warehouse Management Open Systems) application in a high-availability production environment. This role requires deep technical expertise in WMOS, strong problem-solving skills, and leadership capabilities to manage support teams, coordinate with stakeholders, and ensure minimal downtime in warehouse operations.

Responsibilities

 

• Lead L2/L3 support for Manhattan WMOS and related warehouse applications.

• Collaborate with Engineering and Architecture teams to design scalable, high-performing WMS and final-mile solutions.

• Lead root cause analysis and resolution for critical system issues, ensuring high availability and operational reliability.

• Build and enhance proactive monitoring, logging, and alerting mechanisms using tools such as ELK and AppDynamics.

• Partner with Engineering, Product, and Operations teams to prioritize and implement critical system improvements.

• Define and implement SOPs, automated workflows, and reporting frameworks to optimize daily operations.

• Ensure seamless inventory movement across distribution centers, resolving transfer discrepancies, EDI issues, and ASN challenges.

• Mentor engineers, lead technical discussions, and drive best practices for monitoring, troubleshooting, and performance tuning.

• Work closely with vendors such as Manhattan and Savoye to diagnose and resolve platform-related issues.

• Plan and allocate system resources across OMS, WMS, and microservices to support business growth and peak readiness.

• Plan and execute disaster recovery drills for critical applications including TIBCO, Kafka, WMOS, and OMS.

Qualifications

 

• 8+ years of overall experience as a technologist with a bachelor’s degree in Computer Science, Engineering, or a related field.

• 5+ years of hands-on experience with Manhattan WMOS or similar WMS platforms.

• 2+ years of experience in Site Reliability Engineering (SRE) roles.

• 2+ years of experience in software development and/or application production support within supply chain systems.

• Experience supporting third-party MHE systems such as Reddwerks Pick to Light, Tompkins, Wynright, Cubiscan, ETON, Pulse, Veristich, OPEX, Savoye, iWarehouse, and Print & Apply solutions.

• Experience designing and supporting integrations across Manhattan LM, TLM, WMi, and WMOS.

• Strong expertise in EDI transaction handling and collaboration with 3PL carriers.

• Deep understanding of order fulfillment lifecycle, inventory control, receiving, putaway, tasking, waving, and carrier integrations.

• Hands-on experience with EDI documents including 810, 850, 856, 214, and 860.

• Extensive knowledge of Proship configuration, rate shopping, routing rules, shipping upgrades, and ship-from-store enablement.

• Strong understanding of enterprise integration patterns, middleware technologies, and API-driven architectures.

• Proficiency with monitoring and observability tools such as ELK, AppDynamics, Prometheus, and Grafana.

• Proven ability to resolve critical production issues in high-volume, distributed environments.

• Excellent communication skills with technical teams, operations, business stakeholders, and vendors.

Preferred Qualifications

 

• Experience in retail or e-commerce warehouse management environments.

• Experience with large-scale WMS migrations, performance tuning, and capacity planning.

• Understanding of event-driven architectures and messaging platforms such as TIBCO, Kafka, and RabbitMQ.

• Hands-on experience with cloud platforms and container orchestration technologies.

• Experience with database management and optimization across SQL and NoSQL systems.

• Proficiency in Python, Shell scripting, or other automation languages.

About Us

 

Founded in 1956, Williams-Sonoma Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teens, West Elm, Williams-Sonoma Home, Rejuvenation, GreenRow and Mark and Graham. We currently operate retail stores globally. Our products are also available to customers through our catalogs and online worldwide.

Williams-Sonoma has established a technology center in Pune, India to enhance its global operations. The India Technology Center serves as a critical hub for innovation and focuses on developing cutting-edge solutions in areas such as e-commerce, supply chain optimization, and customer experience management. By integrating advanced technologies like artificial intelligence, data analytics, and machine learning, the India Technology Center plays a crucial role in accelerating Williams-Sonoma's growth and maintaining its competitive edge in the global market.

About Us

Williams-Sonoma India Pvt. Ltd.

 Founded in 1956, Williams-Sonoma Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teens, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. We currently operate retail stores globally. Our products are also available to customers through our catalogs and online worldwide.

 Williams-Sonoma India sourcing office was established in 2013. We are based in Gurugram, India. We are sourcing premium products across all categories of Home Furnishing and recorded double digit year-on-year growth. We have a dynamic team of over 100 members handling versatile vendors across India, Nepal & Bangladesh. We are looking to onboard talented people and create successful professional journey.

The WMOS Production Support Lead plays a critical role in maintaining, troubleshooting, and optimizing the Manhattan WMOS (Warehouse Management Open Systems) application in a high-availability production environment. This role requires deep technical expertise in WMOS, strong problem-solving skills, and leadership capabilities to manage support teams, coordinate with stakeholders, and ensure minimal downtime in warehouse operations.