Real job — pulled straight from Williams-Sonoma’s careers page · Verified July 17, 2026 · No reposts.
Job description
Williams-Sonoma is hiring a Director, Technology — a full-time, based in India role. Apply directly on Williams-Sonoma's careers page below.
Director, Technology - ESRE (OMS/WMOS)
Location: India; Hybrid
Director, Technology - ESRE Ecomm
Job Description
About the Role
The Enterprise Site Reliability Engineering (ESRE) E Commerce Support Director will lead a high-performing team responsible for ensuring the availability, reliability, performance, and operational excellence of the e-commerce ecosystem. This role oversees incident management, service operations, platform stability, continuous improvement initiatives, and cross-functional coordination with Engineering, Product, Infrastructure, and Customer Experience teams.
Responsibilities
• Lead day-to-day support operations for all e-commerce platforms, services, and integrations.
• Own the complete incident lifecycle including identification, triage, escalation, communication, and post-incident reviews.
• Ensure SLAs, SLOs, and KPIs related to uptime, latency, and platform health are consistently met.
• Drive continuous service improvements through automation, tooling, and process optimization.
• Manage, mentor, and develop ESRE support engineers and leads across onshore and offshore locations.
• Establish a culture of ownership, accountability, operational rigor, and high performance.
• Provide coaching, performance evaluations, and career development guidance.
• Oversee monitoring, observability, alerting, and proactive detection of system anomalies.
• Partner with Engineering and Infrastructure teams to deliver fixes, optimizations, and resiliency improvements.
• Ensure readiness and execution support for peak seasons and high-traffic sale events.
• Act as a liaison between Operations, Engineering, Product, Security, and business stakeholders.
• Participate in roadmap reviews, launch readiness activities, risk assessments, and production deployment planning.
• Communicate platform health, operational risks, and improvement plans to leadership.
• Champion automation to reduce manual operations and increase team velocity.
• Drive adoption of internal tools, dashboards, runbooks, self-service solutions, and operational documentation.
Criteria
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 20+ years of experience in the IT industry.
• 8+ years of experience supporting enterprise-scale Java/J2EE web applications or platform operations.
• 5+ years of experience managing technical teams in a 24x7 or high-availability environment.
• Strong understanding of e-commerce ecosystems including checkout, payments, catalog, order management, loyalty, and APIs.
• Experience with monitoring and observability tools such as ELK/Splunk, AppDynamics/Dynatrace, Grafana, and RUM tools.
• Deep expertise in incident management and operational best practices (ITIL knowledge preferred).
• Ability to manage complex technical issues and lead teams effectively under pressure.
• Strong verbal and written communication skills with experience presenting to senior leadership.
About Us
Founded in 1956, Williams-Sonoma Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, West Elm, Williams-Sonoma Home, Rejuvenation, GreenRow and Mark and Graham. We currently operate retail stores globally. Our products are also available to customers through our catalogs and online worldwide.
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Frequently asked questions
What skills are required for Director, Technology at Williams-Sonoma?
The required skills for Director, Technology at Williams-Sonoma include: Java, J2EE, ITIL, Elasticsearch, Splunk, Grafana, API, SRE.
What is the seniority level for Director, Technology at Williams-Sonoma?
Director, Technology at Williams-Sonoma is a Director / Senior level position.
How do I apply for Director, Technology at Williams-Sonoma?
You can view the full description and apply for Director, Technology at Williams-Sonoma on EchoJobs: https://echojobs.io/job/williams-sonoma-director-technology-esre-oms-wmos-wdkp4.