Engineering Manager, Trust and Safety Product
Summary
The Wikimedia Foundation is looking for an Engineering Manager to join and lead the Trust and Safety Product Team. This role involves directly managing an engineering team and partnering with multiple collaborators and stakeholders to execute complex projects in the Trust and Safety space. The team works on building solutions that enable us to protect our communities, users, and our systems from all kinds of attacks and abuse while ensuring that we operate in compliance with various regulatory requirements.
The Trust and Safety Product team serves a complex system of stakeholders. The team works closely with functionaries like the Wikimedia Stewards and on-wiki admins on various efforts concerning user privacy and anti-abuse tooling and technology. Regulatory compliance needs are addressed in collaboration with the Trust and Safety and Legal teams. Various infrastructure projects for addressing scaled abuse are collaborations with the Research, SRE, and Security teams.
Responsibilities
- Manage a complex stakeholder environment comprising other teams within the department, teams outside of the department, as well as people from the steward and functionary communities.
- Coach engineers of varying levels, helping them grow and set personal development goals and mentoring them where applicable in software engineering best practices.
- Ensure the timely shipping of deliverables by managing resources and schedules effectively.
- Drive team processes and meetings to ensure the team works together effectively and efficiently.
- Communicate positively, effectively and proactively both within and outside of your team.
- Effectively triage incoming bugs, incidents, and one-off requests.
- Collaborate with other technical decision makers to identify long-term investment areas such as strategic migrations or adoption of new technologies.
- Manage dependencies across different teams.
- Assess scope and difficulty of tasks, examine patches or alerts, and judge problem severity and solution complexity.
Requirements
- Experience leading or managing a fullstack team.
- Experience building a diverse, multi-national and remote-first team.
- Proven success at all stages of the engineering process and product lifecycle, leading to significant, measurable impact.
- Ability to travel internationally up to 2-3 times a year.
- Your working hours will need to overlap with UTC+2 to UTC-7 time zones to accommodate members of your team around the world.
Additionally, we’d love it if you have:
- Experience managing organizational interaction with a community of volunteer technical contributors.
- Experience contributing to or managing open source projects and communities, or experience with open governance (IETF, W3C, etc.).
- Familiarity with anti-abuse and security work on large online platforms.
- Familiarity with regulatory compliance for online platforms.
- Experience working with internationally distributed teams or organizations.
- The ability to communicate about technical problems with nuance and care.
About the Wikimedia Foundation
The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive.
The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.
As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.
The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$127,714 to US$200,943 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.
*Please note that we are currently able to hire in the following countries: Australia, Austria, Bangladesh, Belgium, Brazil, Canada, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, India, Indonesia, Ireland, Israel, Italy, Kenya, Mexico, Netherlands, Nigeria, Peru, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, Uganda, United Arab Emirates, United Kingdom, United States of America and Uruguay. Our non-US employees are hired through a local third party Employer of Record (EOR).
We periodically review this list to streamline to ensure alignment with our hiring requirements.
All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.
If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.
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