Senior Salesforce Administrator
Location: Salt Lake City, UT
Time Type: Full time
Job Description
If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Job Description
What you’ll do
- Lead the design, development, and support of Salesforce solutions and related web applications, portals, and integrations that improve and scale the student experience.
- Own the Salesforce technology stack from an administrative and DevOps perspective, including configuration, integrations, deployments, data quality, and environment management (sandboxes, refreshes, and backups).
- Architect and prototype innovative, well‑engineered solutions and frameworks, setting coding and quality standards, reviewing developer code, and ensuring Salesforce best practices are consistently followed.
- Collaborate closely with developers, designers, QA, and product management to deliver new features, resolve complex issues, and introduce new languages, tools, and technologies where appropriate.
- Partner with functional leaders and subject matter experts to gather requirements, model business processes, and design Salesforce solutions that support areas such as Enrollment, Coaching, Strategic Partnerships, Fundraising, Marketing, Outreach, and core program processes.
- Establish and maintain strong operational practices, including regular system audits, performance tuning, security and access management, change management processes, and disaster‑recovery readiness.
- Provide advanced production support for Salesforce, including ownership of deployment and rollback plans, resolution of issues submitted through ticketing systems, participation in an on‑call rotation, and occasional evening or weekend work for releases and critical incidents.
What you’ll bring
- Bachelor’s degree in Computer Science or a related field, or equivalent experience, and approximately 6 years of prior relevant technical experience, including at least 5 years of Salesforce development experience.
- Deep expertise with the Salesforce platform, including Apex, Visualforce, SOQL, Salesforce APIs, and both Sales Cloud and Service Cloud applications.
- Proven ability to design and implement Salesforce solutions of intermediate to advanced complexity, including custom apps and objects, formula fields, workflows, custom views, reports, dashboards, and automation that follow Salesforce best practices.
- Strong experience with web‑based applications and services using technologies such as Java, REST, SQL, and GIT, including integrating Salesforce with third‑party products and services.
- Demonstrated mastery of coding excellence, software quality, and architectural thinking, with experience mentoring engineers and influencing engineering standards and practices.
- Excellent project management, communication, and stakeholder‑management skills, with a track record of meeting deadlines, managing multiple concurrent requests, and collaborating effectively across all levels of the organization.
- Salesforce.com Administrator certifications (ADM201 and ADM211).
Bonus points
- Master’s degree or higher in a related field.
- Experience with Amazon Web Services (AWS), Spark or advanced SQL, Java, Angular 2 or later, and open‑source LMS platforms such as Moodle.
- Multiple Salesforce certifications, experience with nonprofit processes, and prior work in SCRUM or other agile environments.
Experience in lieu of education
What to expect from the hiring process
Interview steps
- Introductory call with a recruiter
- Conversation with the hiring manager
- Interview with members of the technical team
Work location
Visa sponsorship
Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.
Additional Information
Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
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