Senior Salesforce CRM Technical Lead

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Job Description

This is a Hybrid work environment.  Must be able to be in the office 3 days a week. 

The IT-CRM team at Western Digital is responsible for enabling our marketing, sales and support teams with cutting edge applications built on Salesforce platform. We are seeking a seasoned Senior Salesforce CRM Technical Lead who will be responsible for working with the business teams to build solutions that address multiple strategic business initiatives. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Design scalable solutions using a combination of configuration and code to support business functions, knowing how to work in and around the limits of the platform 
• Create and maintain architecture diagrams, including system landscape, ERD, integration sequence flows, data flows etc 
• Coordinate with stakeholder teams and lead the design conversations to review use cases, goals, objectives, and architecture to support the business needs 
• Guide technology/solution decisions with architecture and product teams for projects 
• Lead technical design sessions with the development teams and own the technical execution for key initiatives during analysis, architecture, development, testing, deployment, and maintenance 
• Support and maintain current Salesforce instance, including the data model, coding best practices, user permissions, integrations with third-party and internal applications, security settings 
• Design and implement integrations between Salesforce and other systems, utilizing Salesforce APIs, middleware tools, and custom development 
• Communicate complex technical concepts effectively to both technical and non-technical stakeholders, providing guidance, recommendations, and explanations as needed 
• Collaborate with a diverse team of Analysts, Developers, and SMEs 
• Stay current with emerging CRM and industry trends, best practices, and technologies. Identify opportunities for process improvement, system optimization, and automation to enhance the overall efficiency, performance, and user experience of Salesforce solutions 

Qualifications

REQUIRED:

• Bachelor's degree in Computer Science, Information Technology, Information Systems or related field 
• 10+ years of experience as a  Salesforce Platform Developer/architecture experience with increasing levels of responsibility 
• Demonstrable experience in designing complex implementations on Salesforce platform 
• Extensive hands-on experience with Lightning Experience developing Lightning Web Components (LWC) and/or Aura Components (LCP). 
• Extensive experience in designing Custom Objects, Custom Fields, Page Layouts, Workflows, Validation Rules, Custom Reports and Email notifications according to application requirements 
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)  
• Experience implementing Salesforce configuration changes including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards, and reports   
• Thorough understanding of Sales, Marketing, Customer Service and Support business processes 
• Some familiarity with Agile project management and sprint planning 
• Solid experience Integrating Salesforce with other SaaS, down-stream systems 
• Solid experience with Experience cloud and communities 
• Experience writing test classes and test methods to ensure code coverage.  
• Knowledge of CI/CD for deployments 

Preferred Technical and Professional Expertise: 

• Salesforce Platform App Builder Certification 
• Salesforce Platform Developer II Certification 
• Salesforce Lightning Component Framework Specialist (Trailhead Super Badge) 
• Salesforce Lightning Experience Specialist (Trailhead Super Badge) 
• Working Knowledge of CRM platforms in addition to Salesforce 

SKILLS:

• A self-starter who strives for continual improvement 
• Have a passion for finding simple and effective solutions to complex problems 
• Have superb communication skills 
• Flexible and has a willingness to learn and try innovative approaches 
• Open-minded and able to adapt quickly to change 

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Equal Employment Opportunity is the Law poster.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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Compensation & Benefits Details

• An employee’s pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.
• The salary range is what we believe to be the range of possible compensation for this role at the time of this posting.  We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York.  This range may be modified in the future.
• You will be eligible to participate in Western Digital’s Short-Term Incentive (STI) Plan, which provides incentive awards based on Company and individual performance.  Depending on your role and your performance, you may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to Western Digital’s Standard Terms and Conditions for Restricted Stock Unit Awards.
• We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program, employee stock purchase plan, and the Western Digital Savings 401(k) Plan.
• Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.