Software Engineering Senior Manager

Job Description

About this role:

Wells Fargo is seeking a Software Engineering Senior Manager.

In this role, you will:

• Strong business and technology acumen
• Strong commitment to diversity and inclusion
• Demonstrated vendor negotiation and partnership skills along with experience working with technology offshore vendor relationships
• Demonstrated prior experiences in effective engagement with senior executives and external regulators
• Ability to effectively drive and lead change in an organization with Wells Fargo’s size, scale and complexity
• Demonstrated experience in building, leading, developing and retaining a high performing team of leaders, strong technical experts and high performing professionals in a cultural environment that achieves results through team member engagement and satisfaction
• Demonstrated ability to manage a large portfolio of technology efforts across several major lines of business and effectively partner/influence at the senior executive level
• Ability to develop technology strategy, operating model & roadmaps with clear objectives and aligned with business, enterprise and technology strategies
• Broad experience across multiple areas of technology including one or more of architecture, infrastructure and application development with strong understanding of leading edge as well as legacy and distributed technologies to effectively manage the complex and diverse applications portfolio
• Highly effective decision-making/critical thinking/problem solving skills with a collaborative and results oriented leadership style
• Demonstrated ability to consult with key business partners and translate complex, technical concepts so that they are clearly understood along with the ability to effectively partner and influence at the senior executive level
• Demonstrated experience motivating and influencing groups or individuals across organizational boundaries
• Proven experience in establishing a vision, developing the strategy to support the vision, gaining consensus across key functional leadership through effective communication, and driving action towards the vision through the effective management of goals and objectives
• Excellent communication (oral and written) with ability to communicate at multiple levels ranging from technologists to senior managers and executive leadership

Required Qualifications:

• 12+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5-8 years of technology leadership experience in the Contact Center (Interactive voice response (IVR) Management/Servicing domain & Data Analytics
• 7+ years of executive leadership experience managing a complex technology organization of large scale, including managers, individual contributors and vendor resources across multiple global locations
• 5+ years of management experience in technology
• Strong planning (finance, resource, strategy, business), decision making and prioritization skills

Desired Qualifications:

• 12+ years’ experience leading large global teams.  Experience coaching and mentoring managers, and individual contributors. Experience managing complex, diverse technology portfolios.
• Experience working with API’s (API Marketplace) and application integration experience leveraging Messaging, web-services etc.
• Experience in working in an automated DevOp’s / DevSecOp’s agile environment
• Demonstrated ability to create and communicate vision and strategy
• Demonstrated ability to build relationships and partnerships across a diverse set of IT Leaders and business partners
• Experience managing vendor relationship and aligning vendor and Wells Fargo roadmaps
• Broad understanding of application and infrastructure architecture domains
• Proven track record influencing large technology transformations. Ideal
• 4+ years of relevant work experience
• 5+ years’ experience with IVR and Routing, Cards.
• 4+ years of experience leading and managing project teams
• API development experience
• Advanced skills in Java/C++, R, Python, etc - optional
• Strong knowledge of AI/ML capabilities, including the leverage of large data sets using NO SQL, Hadoop and analytical engines.
• In depth technical knowledge or one or more programming languages such as Java, Angular, JQuery, HTML, JavaScript, Node JS, React JS, or others
• Solid understanding of modern Web and (Native) Mobile development and delivery strategies preferred
• Experience working in Contact center, integrating applications with products like Genesys/Nice/Nuance etc would be an advantage.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.