Software Engineering Manager

About this role:

Wells Fargo is seeking a Software Engineering Manager

Seeking a Leader to lead and manage the Application Production and Platform Services of Conduct Management, Complaints, Remediation and Shared Services in a challenging production environment of critical banking applications.

In this role, you will:

• Manage, coach, and develop a team of individual contributor engineer roles with low to moderate complexity and less experienced managers who are responsible for building high quality capabilities with modern technology
• Ensure adherence to the Banking Platform Architecture, and meeting non-functional requirements with each release
• Engage with architects and experienced engineers to incorporate Wells Fargo Technology technical strategies, while understanding next generation domain architecture to enable application migration paths to target architecture; for example, cloud readiness, application modernization and data strategy
• Function as the technical representative for the product during cross-team collaborative efforts and planning
• Identify and recommend opportunities for driving resolution of technology roadblocks including code, build and deployment while also managing overall software development cycle and security standards
• Act as an escalation partner for scrum masters and the teams to make decisions and help remove impediments, obstacles, and friction while encouraging constant learning, experimentation, and continual improvement culture
• Build engineering skills side-by-side in the codebase, conduct peer reviews to evaluate quality and solution alignment to technical direction, and guide design, as needed
• Interpret, develop, and ensure security, stability, and scalability within functions of technology with low to moderate complexity, as well as identify, manage and mitigate technology and enterprise risk
• Collaborate and consult with the Product Managers/Product Owners to drive user satisfaction, influence technology requirements and priorities in the product roadmap, promote innovative and intelligent solutions, generate corporate value and articulate technical strategy while being a solid advocate of agile and DevOps practices
• Interact directly with third party vendors and technology service providers
• Manage allocation of people and financial resources for technology engineering including career development and performance management for engineers and managers on the team
• Hire, mentor and guide talent development of direct reports to build the skills required to effectively design and deliver innovative solutions for the supported product areas/products

Required Qualifications:

• 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Leadership experience
• Extensive experience in production management and platform operations along with people management 
• Minimum experience in Data technologies –  .NET / Java, BPM Technologies, ETL Tools (Ab-Initio/Informatica/SSIS), Database (Teradata/Oracle Exadata/SQL Server), Middleware (WebLogic/Tomcat) & Monitoring tools (ITRS, App Dynamics, Splunk, ELK, Grafana, etc.)
• Strong exposure & experience on ITIL & SRE Processes (Incident, Problem, Release, Change, Knowledge, Vulnerability, Service Management, Automations, Observability, etc.)
• Hands-on experience (2-4 years) in SRE Tools and Practices

Job Expectation:

• Challenging platform management role involving Platform Support & Resiliency, Service Delivery & Maturity, Root Cause Analysis, Automations, Solution Proposals, etc.
• Accountability & responsibility over deliveries - Platform Upgrades / Migration, Vulnerability Management, Automation & Instrumentation, Resiliency & Performance Management, Process Adherence & Improvement, Decision Making with Partnership / Stakeholder Management
• Production & Platform support involves being on standby for providing 24x7 support & responsible to maintain high availability of the systems & applications.
• Responsible for Change & Release Management by being a gatekeeper and ensuring change/release issues are controlled through early engagement and efficient reviews.
• Drive SRE Initiatives across the portfolio Viz Toil Reduction, Observability Maturity as per Customer / Data Journey, Critical Flows Definition and Formulate SLI/SLO/SLA based on business impact
• Support the most complex technical issues & initiatives (Upgrade/Tech Refresh) for large-scale applications/systems/databases/other technical products/services.
• Development of technical support strategies & plans / Automation & Instrumentation to enable efficiency in restoration & stability.
• Works on complex problems, debugging & propose solutions where analysis of situations or data requires evaluation of complex business problems.
• Perform Problem Management by identifying recurring/chronic issues, identify improvement areas & implement innovative/viable solutions that can result in operational efficiency/benefits.
• Provides the ongoing operational support for the portfolio that has multiple technologies / tools assuring platform health for scheduled batch loads / processes on time via efficient observability tools with Golden signals
• As an escalation point, provides guidance and direction to less experienced staff in resolution of highly complex technical problems. Leads projects and manages the work of less experienced staff.
• Assures quality, security and compliance requirements are met for supported technology domain.
• Ability to handle constantly changing priorities, remain productive and be able to multitask effectively during busy times. Efficient communication with application stakeholders about application availability & platform updates including any application outages, issues, failures, availability delays etc.
• Ready to work in shift hours that spans between 6 AM to 10:30 PM IST & should be flexible to work on weekends.

Desired Qualifications:

• Experience in the BFSI industry and managing banking applications.
• Certification on one of the cloud technologies (Google/Azure/AWS)
• Scheduling Tools (Autosys/Control-M), Middleware (WebLogic/Tomcat), Programming Languages & Scripting (Java, Python, Shell), etc.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.