Senior Systems Production Support Operations Engineer

About this role:

The Enterprise Functions Technology (EFT) Platform group provides technology support to a portfolio of approximately 600 applications.  Lines of business supported include Corporate Risk Management, Compliance, Legal, Audit and Regulatory Reporting, Finance, HR, Public Affairs, and Enterprise Services Management. The position will have responsibility for platform and application support across one of more of these lines of business, while providing high value customer service and developing strong relationships with these internal stakeholders. With many of the functions and teams newly consolidated into the Enterprise organization, business and technology transformations are a key focus.

The position has primary responsibility for driving production stability across the organization through strong incident and problem management routines, implementation of robust observability/monitoring, strong incident resolution background and employing SRE principles.  EFT’s role is to partner with the business, acting as one team to deliver simple, safe and sound, innovative and integrated products and services. EFT platforms and services are foundational to Wells Fargo and required to run the company and to satisfy our customer and employee needs. EFT must deliver every day with high availability, speed to market, strong risk management, security, scalability, agility and with financial transparency.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
• Execute incident, problem, change and release management across a wide range of applications and technologies
• Drive remediation activities, run incident bridges, and provide status on active issues
• Identify gaps and single points of failure in current technology process or design
• Create, Update and maintain all aspects application specific troubleshooting documentations and runbooks along with training/knowledge transfer to other team members
• Identify and develop automation for repetitive tasks
• Ensure quality, security and compliance requirements are met for supported area
• This position is a senior level technical role that will lead application support of production systems with a focus on incident management, problem management, change/release, and other ITIL based functions.
• The individual will need to lead discussions and collaboration with development and business teams and be able to develop a deep understanding of applications and business functionality.
• This role requires the ability to operate independently and help transform and mature the support organization.
• The position will be working in a corporate environment with large, complex, and critical applications across a wide range of technologies. Examples include large, complex, Tier 1 IIS/.NET/SQL applications, web hosting with multiple server tier levels, and application and server level clustering and load balancing.

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 4+ years of application production support experience

Desired Qualifications:

• SQL experience
• Scripting experience with tools such as Unix Shell, Python, ansible, etc.
• Demonstrates effort to stay on top of changing technologies
• Experience supporting an enterprise-level environment
• Strong verbal, written, and interpersonal communication skills
• Outstanding problem solving and decision making skills
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Observability experience with tools such as SPLUNK, AppDynamics, Grafana, Azure App Insights, ITRS
• Ability to work effectively in a team environment
• Ability to manage initiatives involving process improvements
• Experience driving SRE practices (Site Reliability Engineering)
• Experience supporting cloud applications
• Experience with business resiliency planning and execution
• Ability to quickly triage complex technical problems, providing concise, timely executive status to executive management at the CIO and above level

Job Expectations:

• This position is not eligible for work visa sponsorship
• Required onsite work at least 3 days per week in one of the posted locations

Pay Range

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.