Senior System Operations Engineer

About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 8+ years of experience in Production / Application support teams (including troubleshooting application issues / installations / deployments / configurations)
• 4+ years of experience in Windows or Linux Administration
• Change/problem/incident management experience
• For Windows environments – experience in IIS, SQL Server Administration, Windows administration, Windows PowerShell scripting
• For Linux environments - experience in Unix Scripting
• Experience with scheduling tools such as Autosys
• Experience with app or web servers such as Apache, Tomcat, WebLogic, WebSphere, JBOSS (and/or combination of these)
• Experience with databases such as Oracle, SQL Server, NoSQL (and/or combination of these)
• DevOps tools/experience - Github, Jenkins, Azure DevOps, Ansible
• Experience with SRE, Application, System and Database monitoring tools such as ITRS, AppDynamics, Splunk, Netcool, Elk and Basemon
• SSL Certificate management experience
• Knowledge of ticket tracking tools such as ServiceNow, Jira
• Experience with Agile / Kanban methodologies
• ITRS -  (Mandatorily should have used it, Preferable if candidate has worked on its setup) 
• AppDynamics – (Mandatorily should have used it, Preferable if candidate has worked on its setup) 
• SPLUNK -  (Mandatorily should have used it, Preferable if candidate has worked on its setup) 
• Grafana -  (Mandatorily should have used it, Preferable if candidate has worked on its setup) 
• Service Now
• Autosys/Control-M -  (Mandatorily should have used it, Preferable if candidate has worked on its setup) 
• AiOps -  (Mandatorily should have used it, Preferable if candidate has worked on its setup) 
• Netcool
• uDeploy
• GitHub
• JIRA/Confluence

Job Expectations:

• Basic Understanding of Windows and Unix Server Operating systems.
• Understanding of Client-Server Technologies
• Understanding of Network components.
• Should have good communication skills. (English both Verbal and Written)
• Have understanding of Incident Management
• Should be able to assess the impact of Incident
• Classify the Incident severity
• Run Incident bridge
• Engage appropriate support teams and work collaboratively towards resolution
• Manage communications to stakeholders and senior management
• Manage Root Cause analysis.
• Change Management
• Problem Management.
• Event Management
• Knowledge management
• Create and maintain Run books
• Review and Tag Knowledge articles with alerting/monitoring systems.
• Manage application build and configuration documentation.
• Maintain KB in ServiceNow and Confluence
• For experienced resources look if they have understanding of L1/2/3 kind of setup.
• Flexible to work in shifts.
• Understands importance of BCP (Business Continuity Plan) and have done DR exercises and be able to write and maintain DR Plans.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.