Senior Software Engineer - ServiceNow Developer (Generative AI)

Location: Hyderabad, India

Time Type: Full time

Job Description

About this Role

We are looking for a passionate and experienced Senior Software Engineer (SSE) to join our ServiceNow engineering team. This role is ideal for someone who thrives at the intersection of platform development and innovation, with a strong focus on Service Catalog, workflow automation, and Generative AI integration. You will play a key role in transforming traditional service delivery into intelligent, conversational experiences that improve efficiency and user satisfaction across the enterprise.

In this role, you will:

• Lead moderately complex initiatives and deliverables within technical domain environments

• Contribute to large scale planning of strategies

• Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments

• Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures

• Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements

• Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals

• Lead projects and act as an escalation point, provide guidance and direction to less experienced staff

Required Qualifications:

• 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• As a Senior Software Engineer, you will be responsible for designing and developing scalable solutions within the ServiceNow platform, with a particular emphasis on the Service Catalog module, Flow Designer, and Virtual Agent Designer.

• You will also lead efforts to integrate Generative AI capabilities into the platform, enabling smarter recommendations, summarizations, and chat-based interactions.

• This role requires close collaboration with product owners, business analysts, and other stakeholders to deliver high-impact solutions that align with business goals.

• 4+ years of hands-on experience in ServiceNow development, with a strong focus on Service Catalog and workflow automation.

• Proficiency in ServiceNow Flow Designer, scripting (JavaScript), and REST/SOAP integrations.

• Deep understanding of ServiceNow architecture, including tables, Glide APIs (GlideRecord, GlideForm, etc.).

• Experience in building and managing ServiceNow reports and dashboards.

• Strong analytical, problem-solving, and communication skills.

• ServiceNow Certified System Administrator or higher certification.

• ServiceNow Certified Application Developer or Implementation Specialist.

• Experience integrating AI/ML capabilities into enterprise platforms.

• Familiarity with Virtual Agent Designer and building conversational interfaces.

• Exposure to Agile/Scrum methodologies and collaborative development environments.

Job Expectations:

• Design, develop, and maintain Service Catalog items, record producers, and associated workflows using Flow Designer.

• Automate service delivery processes by implementing and optimizing ServiceNow workflows.

• Integrate Generative AI capabilities into ServiceNow to enable intelligent recommendations, summarizations, and enhance Virtual Agent interactions.

• Build and maintain Conversational Catalogs using Virtual Agent Designer for intuitive, chat-based service experiences.

• Collaborate with product owners, business analysts, and cross-functional teams to understand requirements and deliver scalable, user-centric solutions.

• Troubleshoot and resolve issues related to catalog items, workflows, and integrations.

• Stay current with ServiceNow platform updates and Gen AI advancements to continuously improve platform capabilities.

• Deliver high-quality, scalable solutions that enhance user experience and streamline service delivery.

• Demonstrate ownership and accountability in managing ServiceNow catalog items and workflows.

• Actively contribute to innovation by leveraging Gen AI and conversational technologies.

• Maintain documentation and follow best practices for ServiceNow development and integration.

• Participate in code reviews, sprint planning, and continuous improvement initiatives.

• Provide mentorship and guidance to junior developers when needed.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.