Senior Business Execution Consultant - CSBB Customer Impact 3 Locations

About this role:

Wells Fargo is seeking a Senior Business Execution Consultant for our Customer Impact Team as part of Consumer, Small & Business Banking. This role will be responsible for program support, monitoring, tracking, reporting, data collection and analysis, as well as other governance support activities related to Customer Remediation and Redress Policy Execution within CSBB.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Lead customer impact assessment for issues and business operations/production events.
• Drive risk assessment of potential new remediation and redress projects, partnering with Product, Analytics, Operations, Finance, Risk, Control, Legal, Compliance and other partners (including Customer Remediation COE and Redress Office).
• Partner with stakeholders including business owners in identifying and implementing the necessary corrective actions or enhancement to manage current customer impact and prevent future customer impact.
• Provide Point of Contact support throughout the lifecycle of remediation and redress projects: intake, root cause analysis, strategy/scope, population identification, data validation, execution planning and monitoring, QA or validation, and financial accruals/adjustment.
• Be the point of contact for stakeholders for Customer Remediation/ Redress projects, incl. meeting representation, routine management, roadblock removal, concern escalation, documentation, reviews.
• Provide customer remediation and redress expertise, as well as transparency on project status including reporting, governance routines, and escalation support.
• Conduct analysis to identify themes, trends and specific opportunities for product, process, and control improvement.

Required Qualifications:

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• A BS/BA degree or higher.
• Financial services experience strongly preferred, specifically within branch banking.
• Leadership skills including the ability to influence effectively in a matrix environment.
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.
• Strong collaboration and partnering skills with cross-functional teams.
• Critical thinker and problem solver.
• Curious, fast learner, proactive.
• Excellent verbal, written, and interpersonal communication skills.
• Advanced Microsoft Office skills.
• Ability to interact with all levels of an organization, including senior management.
• Experience developing improvement processes and implementation strategies.
• Experience with risk assessment and controls.
• Reporting experience, analytics experience, or a combination of both.
• Exposure to customer remediation, redress, or issue management.
• Track record of driving results.

Posting Location(s):

• AZ-Phoenix: 11601 N Black Canyon Hwy
• NC-Charlotte: 401 S Tryon St
• MN-Minneapolis: 550 S. 4th St

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.