Senior Applications Support Engineer

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About this role:

Wells Fargo is seeking a Senior Applications Support Engineer as part of Commercial and Corporate & Investment Banking Technology with proficiency in the Banking and Finance sector. This position will be responsible for application production support in a 24x7 environment including automation development, peer-to-peer caching, performance tools and Build and Deploy.

In this role, you will:

• Build and support of High-Performance Computing systems and distributed computing data grids

• Work with diverse business functions and development team across multiple line of businesses

• Learn and understand functioning of current trading and risk systems and get involved in building and supporting caching/computing platform for these systems

• Consult with internal business groups to provide application software development services or technical support

• Troubleshoot application code to provide guidance to application development teams

• Provides comprehensive technical consulting to junior technical staff

• Analyze, define and document requirements for data, workflow, logical processes, hardware and operating system environment, interfaces with other systems, internal and external checks, controls, and outputs using standard development methodology

• Implements solutions with the organization's technology standards

• Analyze information and provides recommendations to address and resolve business issues for a specific business group

• Guide and consult with IT management and technical staffs regarding use of emerging technologies and associated services

• Solve software and infrastructure problems in relation to complex trading processes

• Participate in defining corporate implementation and integration strategies of new technologies

• Advocate for innovative, creative technology solutions

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 4+ years of application production support experience in a 24/7 environment

• 3+ years of hands-on experience in build and deploy applications at scale using Docker, Kubernetes or OpenShift

• 3+ years of automation experience using PowerShell, Bash, or Python

• 3+ years of distributed peer-to-peer caching technologies such as Oracle Coherence, Apache Ignite, Gridgain

• 3+ years of experience with using container technologies such as Docker, Kubernetes or Swarm for cloud deployment

• 3+ years of hands-on experience with application observability and performance tools such as Splunk, ELK, Grafana, Prometheus, App Dynamics, Dynatrace

Desired Qualifications:

• 3+ years of hands-on experience in application deployment automation on Kubernetes using Helm & Operators

• 3+ years of JAVA or .NET development/support experience

• 3+ years of Windows or Linux experience

• 3+ years of capital markets experience

• 3+ years of offshore application production support process experience

• 2+ years of relational database experience

• Experience using data analysis skills using SAR, PerfMon, Tcpdump, SAR etc. to analyze and correct performance issues

• Experience with process automation using Linux or Windows scripting, and Share Point flows

• Experience with documentation tools like Visio, MS Word, Confluence, Excel, Splunk

• Knowledge and understanding of DevOps principles

• Knowledge and understanding of application lifecycle, from design and development to testing, implementation and production support

• Knowledge and understanding of technology platform development including large scale technology in a capital markets environment

• Experience capturing functional and non-functional requirements, caching data flow issue troubleshooting

• Experience supporting an enterprise-level environment

• Ability to interact with all levels of an organization, including management

• Experience communicating and providing clarity of requirements to Technology Teams

• Ability to discuss and educate quality assurance and production support teams

• Strong team or technical leadership experience

• Strong verbal, written, and interpersonal communication skills

Job Expectations:

• This position is not eligible for Visa sponsorship

• Relocation assistance is not available for this position

• Flexibility to work in a 24/7 environment, including weekends, holidays and on call

• The ability to work onsite at the posted location(s), hybrid is currently available

Posting Location(s):

• 1525 W WT Harris Blvd., Charlotte, NC 28262

• 300 S Brevard St., Charlotte, North Carolina 28202

• 5000 Riverside Rd., Irving, TX 75039

• 194 Wood Ave S., Iselin, NJ 08830

Posting End Date: 

*Job posting may come down early due to volume of applicants.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.