Lead Technology Business System Consultant -Data Operations

About this role:

Wells Fargo is seeking a Lead Technology Business System Consultant (Vice President)- Data Specialist within the Payments Command Center team

In this role, you will:

• Lead complex initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams
• Act as a key participant in providing strategic business solutions to companywide technology initiatives
• Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
• Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements
• Make decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions
• Lead project or systems documentation, and monitor and manage project schedules and deliverables
• Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems
• Ensure communication and information flow between business and technology teams
• The Payments Command Center (PCC) is comprised of 2 sites (Hyderabad & Charlotte) responsible for supporting payment processing operations groups and, through them, our customers, and businesses by: monitoring of WF’s end-to-end payment flows; management of alerts; and centralized & structured incident communication.
• PCC sites operate 24x7x365 including remote managerial responsibilities across multiple time zones, on-call responsibility for critical issues that impact the payment ecosystem.
• The PCC will work across all WF LOBs and Payments Technology teams to provide the above support for all Payment rails (e.g. Wire, ACH, RTP, etc).

Required Qualifications:

• 5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications for Europe, Middle East & Africa only:

• Experience in Business Systems Data and Business Systems Designing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Minimum of 12+ years of experience in Payment Operations, Incident management, Production Support or Information Technology or equivalent knowledge of payments and payment technology.
• 4+ of Experience in payments/ Operations command center / Relevant experience.
• Strong proficiency in SQL, data visualization tools (e.g., Tableau, Power BI), and statistical software (e.g., R, Python).
• Strong understanding of statistical concepts, data modeling and data visualization.
• Ability to understand technical topics from a strategic and business perspective to translate that in executive language/visuals.
• Building strong relationships and collaborating across large organizations.
• Excellent problem-solving, communication, and collaboration skills.
• Ability to work in a fast-paced environment and meet deadlines.

Job Expectations:

• Delivery:
• Support the PCC head to execute the strategic vision and target operating model for the PCC and actively work on continuous improvement that is grounded by solid change management practices to mitigate risk.
• Maintain and provide support in a 24x7 model for the most complex and broad technological business solutions which have direct and significant impact on Wells Fargo’s strategic payments objectives.
• Collect, organize, and analyze large data sets from various sources.
• Dive into complex data sets to uncover insights, identify trends and inform business decisions.
• Apply statistical techniques and data modeling to identify trends and correlations.
• Create and maintain reports, dashboards, and presentations to communicate findings to stakeholders.
• Collaborate with cross functional teams to integrate data insights into business strategies.
• Facilitate communications to internal partner groups, management and other interested parties regarding overall payment system status, volumes, health, and issues/incidents.
• Collaborate with peers who support the business and are SMEs.
• Facilitate and moderate meetings with business partners.
•  “Eyes on Glass” approach for daily monitoring of tasks, Links, Application queues, File transmission and any other critical business event.  
• Proven ability to assimilate and correlate issues and articulate their collective relevance to the organization for awareness
• Outstanding verbal, written, and interpersonal communication skills.
• Hands on with capturing and providing historical, current and/or forecasted payment volumes and dollar values, including for scheduled and future-dated payments, and payment/dollar impacts for specific issues or payment incident events.
• Identify opportunities for process improvements and implement data-driven solutions.
• Stay up-to-date with industry trends and emerging technologies in payments and data analysis.

Global stakeholder management:

• Maintain an active relationship with global stakeholders, effectively syndicating on relevant issues, influencing to arrive at right decisions.
• Interact and communicate with the business partners / requestors on regular basis to help them manage their expectations.
• Adhering to timelines on stakeholder deliverables.

Risk & Controls Mindset:

• Ensure operational practices are followed with relevant risk standards, policies, and regulations to maintain an effective control environment Responsible for Business Continuity, Breaches/Incidents and Quality Assurance
• Ensure updating of SOPs/ Issue Logs/ Exception Logs.
• Ensure that the Daily Checklist is signed off and filed correctly.
• Ensure effective Quality Check process in place.
• Perform and implement monthly/Quarterly/Annual, control checks/self-assessment to avoid any leakages and gaps.

Hands-on experience in below focus areas is expected from the potential candidate:

• Communications
• Incident Management.
• Data Visualization
• Monitoring
• Triage/Recovery
• Liquidity Management
• Process & Analytics
• Resiliency Preparedness
• Payment/Trade life cycle
• ISO know how (Good to have)
• RPA/AI know how (Good to have)

Posting End Date: 

*Job posting may come down early due to volume of applicants.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.