Lead Systems Operations Engineer - Production Support

Location: Bengaluru, India

Job Description

About this role:

Wells Fargo is seeking a Lead Systems Operations Engineer.

In this role, you will:

• Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams

• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area

• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems

• Make decisions on technical changes and enhancements

• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives

• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Advance understanding of application monitoring stack (Logs, Metrics, Events, Traces, Alerts) and ability to visualize and setup end to end observability (Infra and App components)

• Strong experience in using industry standard monitoring tools (AppD, Splunk, ELK, APM, Grafana, Prometheus, Etc)

• Experience in deploying the application to cloud platforms

• Experience in using CI/CD tools like Jenkins, Gradle, Groovy and Maven

• Experience in CM tools like Ansible

• Proficient in one of the programming Languages (Java and Python)

• Knowledge of Web services

• Experience in working Agile methodology

• Proficient in multiple infrastructure technologies

Job Expectations:

• Design, code, test and deliver software to automate manual operation work

• Java based application support experience

• Partner with different application teams throughout the life cycle to understand their application infrastructure monitoring and apply site reliability principles to baseline and set up SLOs for critical components.

• Identify application patterns and analytics in support of better service level objectives

• Design automated software and product upgrades, change management and release management solutions

• Other responsibilities extend to application deployment, change management, incident management, capacity upgrades, reporting, system integrations and essentially ensuring the availability of a stable and performing platform used by development and technology across the firms

• Design self-healing and resiliency patterns. Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents

• Experience in running the chaos experiments

• Experience in measuring the reliability stack using SLI, SLO and Error budget

• Hands on experience in Linux

• Database experience - hands on in Oracle SQL, Pl/SQL, Mongo DB

• DevOps experience

• Very good experience on Autosys

• Knowledge of Abinitio

• Exposure to tools like Service Now, JIRA

• Hands on experience in Ansible, Python, Shell Scripting

• Familiarity with NDM, SFTP

• Basics of Networking

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.