Lead Systems Operations Engineer

Wells Fargo is seeking a Lead Site Reliability Engineer  (Lead Systems Operations Engineer)

Technology as part of The Consumer Technology (CT) organization leading our journey to Cloud Computing. Learn more about the career areas and lines of business at wellsfargojobs.com.

The team will drive technology transformation and adoption of SRE aligned enterprise capabilities and products, launch new tooling enablement, automate away complex issues, and integrate with the latest technology. Site Reliability Engineers leverage their experience as software and systems engineers to ensure applications onboarded to SRE are available, have full stack observability, introduce continuous improvement through code and automation, provide operational insight through analytics, continuously test, are integrated with CI/D and work with application teams to ensure products and service we provide are always on. 

This Lead Specialty Site Reliability Engineer will be responsible for:  Support Site Reliability Engineering capabilities at Wells Fargo Card and Merchant Services igniting the practice, principles, and culture leading by example.  Assist in training skilled engineers by growing the practice within Card and Merchant Services and partnering with peer platform embedded SRE teams.  Leverage enterprise capabilities, tools, and innovation improving availability in a complex ecosystem by evolving observability, monitoring, logging, synthetic monitoring, and chaos engineering. Help to evolve our environment introducing self-healing and autonomic capabilities solving for complex operational and systemic issues with precision including building and training models, automating cognitive processes to improve availability of products we provide to customers.

Automate key SRE metrics and IT Service Operations processes including customer impact, % availability of critical business flows, SLO/SLI adherence, error budget, automate incident process for IT Service Operations through data integrating with unified communications, and alerting/notification systems.  Share support responsibilities for critical applications and customer journeys onboarded to SRE including remediation of issues through Agile, conduct blameless postmortems, root cause analysis, and introduce continuous improvement solving problems once and for all with the goal of no repeats.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure, moderately complex application upgrades and vulnerability remediation efforts, within the systems operations functional area.
• Lead team to meet moderately complex technical deliverables while leveraging solid understanding of technical process controls or standards.
• Act independently as a liaison for the line of business in support of daily inquiries, problem and incident management, project delivery, and escalations by following established guidebooks.
• Liaise with functional or operational managers to understand their current and future information needs and develop plans and schedules for integrating these needs into existing operations.
• Recommend solutions to resolve technical issues and achieve highest levels of systems and infrastructure availability by automating platform activities to lower human intervention time on related tasks.
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability.
• Facilitate discussions on preventative action, root cause analysis and resolutions with service management.
• Collaborate and consult with peers, mid-level managers, vendors, and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability and reliability.
• Provide training and mentoring to lower experienced team members on guidebook changes and lead team to meet technical deliverables, while leveraging solid understanding of technical process controls or standards
• Collaborate with development teams to update business continuity plans and provide input on development of new and existing support guidebooks.

Required Qualifications

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• 5+ Years of PEGA experience
• Pega Certification.
• 4+ years of application production support experience
• 3+ years of infrastructure support experience
• 5 + years of experience troubleshooting environments across the entire architecture (i.e., applications to infrastructure)
• Knowledge and understanding of system monitoring and automation.
• Knowledge and understanding of system/application architecture and design concepts.
• Experience with one or more Agile tools used for tracking user stories or backlogs, such as Confluence or Jira

Job Expectations

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education.
• 5+ years of application support using RedHat  Linux and/or Windows operating systems, as well as supporting applications that utilize database management systems such as MS SQL Server, Oracle, or Mongo.
• 4+ years of experience supporting cloud technologies.
• 4+ years of experience with Application performance, monitoring and optimization using tools such Blaze meter, JMeter, Splunk and AppDynamics, Elastic and Grafana
• 5+ years of experience with scripting languages such as Bash, PowerShell, Python, Shell, VBScript, or JavaScript
• 2+ years of experience designing and managing Splunk Dashboards, reports, lookup tables, and summary indexes.
• 5+ years of application production support experience
• Ability to work independently, with the flexibility to work in a 24x7 environment.
• Ability to interact with integrity and a high level of professionalism with all levels of team members and management.
• Leadership skills including coaching, training, and mentoring.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.