Lead software Engineer

About this role:

Wells Fargo is seeking a Lead Software Engineer

In this role, you will:

ServiceNow Lead

• Lead complex technology initiatives including those that are companywide with broad impact
• Act as a key participant in developing standards and companywide best practices for engineering complex and large scale technology solutions for technology engineering disciplines
• Design, code, test, debug, and document for projects and programs
• Review and analyze complex, large-scale technology solutions for tactical and strategic business objectives, enterprise technological environment, and technical challenges that require in-depth evaluation of multiple factors, including intangibles or unprecedented technical factors
• Make decisions in developing standard and companywide best practices for engineering and technology solutions requiring understanding of industry best practices and new technologies, influencing and leading technology team to meet deliverables and drive new initiatives
• Collaborate and consult with key technical experts, senior technology team, and external industry groups to resolve complex technical issues and achieve goals
• Lead projects, teams, or serve as a peer mentor

Required Qualifications

Experience in ServiceNow ITSM module is a must. Other modules and latest implementation if ServiceNow is a plus. or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• ServiceNow experience

Job Expectations:

• At least 8 years of development experience within ServiceNow. Experience with ITSM, ITOM, Discovery, CMDB, Integration Hub, and/or Event Management modules a big plus.
• At least 4 years of experience integrating ServiceNow with other systems via APIs and Integration Hub.
• At least 4 years of experience with Flow Designer.
• Knowledge of ServiceNow functionality such as business rules, scripts, and Access Control List (ACL) rules.
• Knowledge of business analysis processes and concepts.
• Experience with Agile development processes and methodologies.
• Experience working in a global setting.
• Experience working with implementation partners and managed service providers.
• Bachelor's degree in computer science, Information Technology, or a related field.

• Knowledge, Skills, Abilities:

• Ability to successfully lead a team and drive the success of ServiceNow initiatives.
• Proven ability to successfully work in a matrix team environment that presents significant change and tight timeframes.
• Excellent communication skills (both written and verbal)
• Strong interpersonal skills. Ability to build positive relationships with key stakeholders.
• Strong analytical and problem-solving skills.
• Ability to quickly learn new concepts and functionality as Morningstar expands our ServiceNow footprint.
• Focus on quality and attention to detail.

Lead ServiceNow engineer will work mainly with ServiceNow and is responsible for the architecture, configuration, administration, design, development, documentation of ITIL processes and Business Service definition. Designs technical solutions and processes to maintain the corresponding asset inventory. Technical expert for our ITSM Platform. Responsible to supervise the integration ServiceNow with third-party platforms to orchestrate the processes and their workflows (CRM, Jira, Gitlab, O356, Splunk…)

• Implement, document, and maintain ServiceNow platform.
• Contribute to the design, build, implementation, and administration of automated tools and scripts required for asset management platforms associated with the discovery and visibility of software and hardware.
• Implement SLA as defined by Service Management group.
• Test, analyze, collaborate, and assist with translating business requirements into technical requirements to ensure a smooth implementation of new enhancements.
• Provide guidance and implement solution for Service Management duties.
• Design and implement integration through API with third-party software.
• Escalate performance issues, unresolvable incidents and service interruptions to ServiceNow technical support. Identify system deficiencies and recommend solutions.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.