Lead Site Reliability Engineer

Location: CHARLOTTE, NC, IRVING, TX

Time Type: Full time

Job Description

About this role:

Wells Fargo is seeking a Lead Site Reliability Engineer within the Consumer Technology (CT) organization- providing technology solutions to the LOBs and manage the application portfolios through the enablers of skills, stability, security, scalability, speed, and success. Learn more about the career areas and business divisions at wellsfargojobs.com.

We are seeking a highly motivated Lead Engineer to drive operational excellence, reliability, and support readiness across a portfolio of data products and platforms. This role combines Site Reliability Engineering (SRE) practices and cross-functional collaboration to ensure stable, resilient, and supportable solutions.

In this role, you will:

• Lead production operations across multiple data products.
• Act as technical escalation lead for critical incidents, driving triage, resolution, and RCA closure
• Drive observability maturity across applications (metrics, logging, alerting, dashboards)
• Ensure runbook quality, support readiness, and operational documentation completeness
• Partner with AppDev teams to enforce supportability, reliability, and release readiness standards
• Lead problem management including trend analysis and permanent fix tracking
• Govern change management ensuring risk-aware deployments and production stability
• Mentor engineers and drive cross-training to improve team coverage and resiliency​

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of strong experience in production support, SRE, or platform engineering in enterprise environments
• 3+ years of hands-on experience with observability platforms such as Grafana, Splunk, AppDynamics, or similar monitoring and analytics tools.​

Desired Qualifications:

• Knowledge of Google Cloud Platform (GCP) services, including Airflow (Cloud Composer), BigQuery, and cloud-native operational practices.
• Strong understanding of reliability engineering concepts, service-level objectives (SLOs), monitoring strategies, and production support processes.
• Strong collaboration with cross-functional teams (AppDev, Infra, Business stakeholders)
• Experience supporting data pipelines and event-driven architectures.
• Google Cloud Professional Data Engineer Certification.
• Experience supporting Airflow data pipelines.
• Familiarity with CI/CD, Infrastructure as Code, and cloud-native operational practices.
• Proven ability to lead high-severity incidents with effective stakeholder communication and executive reporting.
• Strong expertise in root cause analysis, problem management, and operational excellence practices.
• Strong understanding of reliability engineering concepts, service-level objectives (SLOs), monitoring strategies, and production support processes.
• Strong collaboration with cross-functional teams (AppDev, Infra, Business stakeholders)
• Demonstrate strong ownership, accountability, and a customer-first mindset.
• Continuously identify opportunities to improve reliability, supportability, and operational efficiency.
• Drive outcomes with urgency in a fast-paced, mission-critical environment.
• Influence cross-functional teams across platform, infrastructure and data engineering.
• Provide technical leadership, mentorship, and coaching

​Job Expectations:

• Participate in on-call rotations and provide leadership during major production incidents.
• Position will require onsite presence at one of the posted location
• Relocation assistance is not available for this position.
• Visa Sponsorship is not available for this position

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.