Lead Business Execution Consultant - Manager Advisory

About this role:

Manager Advisory is seeking a dynamic and results-driven professional to fill the role of Lead Business Execution Consultant.   In this individual contributor role, you will report to the head of strategy and operations for Manager Advisory and be an integral part of ensuring operational excellence.  Primary duties include leading the day-to-day operations of our HR advice function focusing on optimizing efficiencies, managing escalations, and risk management to include ensuring appropriate governance and controls are in place.  Additionally, you will play a critical role in operationalizing our ever-evolving scope through detailed planning and execution of various programs and initiatives critical to success. This role requires a highly analytical, detail-oriented professional adept at streamline processes, understanding and leveraging operational metrics, and strategic problem solving.

In this role, you will:

• Drive operational excellence with a holistic, end-to-end lens focused on delivering a world-class experience for managers and optimizing Wells Fargo’s HR advice delivery model.

• Represent Manager Advisory and our mission with HR partners and stakeholders, ensuring a Design Thinking approach to drive broad operational solutions.

• Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations

• Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans

• Be accountable for the development, documentation, and continuous enhancement of operational procedures.  Collaborate with partner HR services to ensure an excellent user experience where multiple services are needed to deliver support/resolution and to mitigate risks.

• Oversee risk management through implementation and maintenance of appropriate governance and controls, testing any controls as needed.  Conduct regular reviews, identifying areas for improvement and recommend mitigation measures.  

• Work with our business continuity partner and head of strategy & operations to ensure the BCP is accurate and adequate, ensuring preparedness and resilience for the Manager Advisory function.

• Be the primary escalation point for procedural and platform issues, working with cross-functional teams as necessary to quickly resolve.

• Own capacity planning and resource management, conducting analysis and forecasting of capacity requirements based on core workload, special projects, and scope expansion.  Continually refine the capacity planning, managing time studies as needed.

• Accountable for continual monitoring and analysis of KPIs to evaluate efficiency, productivity, and service quality.  Work with data & analytics lead to periodically reassess and enhance KPIs.   

• Partner with change readiness lead to execute comprehensive readiness plans needed for technology enhancements, procedural changes, and other strategic initiatives.

• Drive the successful implementation of initiatives, taking into consideration the dynamic and matrixed nature of the HR function

• Drive accountability for assigned initiatives, monitoring progress and escalating issues, and limit risk exposure as appropriate.

• Influence, guide and lead less experienced Strategy and Execution staff within the group

Required Qualifications:

• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience working in HR ServiceNow platform.

• Prior experience leading HR operational teams and processes.

• Experience managing escalations, process improvements, and issue resolution.

• Proven ability to analyze and interpret operational metrics and use data-driven insights to recommend improvements.

• Strong communication skills with the ability to present findings, influence stakeholders, and support decision making at senior levels.

• Familiarity with capacity planning techniques

Job Expectations:

• Position will sit in a listed location below in a hybrid model:

• Charlotte, NC; Minneapolis, MN; West Des Moines, IA and San Antonio, TX.

About Manager Advisory:

Manager Advisory is a centralized HR advice function that fills the gap in support for managers who don’t have a direct contact for their HR needs. Whether it's navigating through complex HR situations, coaching performance, fostering employee or team development, or leading through change, our guidance is designed to educate, equip, and empower managers to lead their teams with confidence.

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Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.