Desktop and Banking Systems Support Engineer

Location: CHIYODA-KU,

Time Type: Full time

Job Description

About this role:

Wells Fargo is seeking a Desktop and Banking Systems Support Engineer to join our team in Tokyo.

In this role, you will:

• Lead or participate in managing and troubleshooting all installed systems and infrastructure within the Systems Operations functional area 
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with local and global vendors for implementation and problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with local and regional teams and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
• Manage full lifecycle of data center projects
• Assist on planning and managing infrastructure projects
• Primary support for Colo facilities

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Desktop Support (most preferably trading floor and executive support experience)
• Microsoft Windows 11 and Office 365 admin and troubleshooting – Including MS Entra and Intune admin and troubleshooting
• Video Conference, Mobile and remote device support
• Incident Management and SLA driven uptime
• Managing and maintaining physical Technology Infrastructure
• Fluency in both spoken and written English and Japanese
• Knowledge and or experience of Generic and LLM AI

Desired Qualifications:

• Knowledge of cloud services and architecture 
• Scripting for operations
• Project Management skills
• Agile/Jira/Confluence

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.