CCIBT Platform - Payments Stability - Production Support Engineer (Systems Operations Engineer)

About this role:

“Wells Fargo is seeking a Systems Operations Engineer. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.”

  
In this role, you will:

• Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
• Identify opportunity for process improvements within technical support strategies and plans
• Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
• Present recommendations for resolving complex technical queries
• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
• Work as an internal consultant regarding use of tools and processes
• Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers

Required Qualification:

• 2+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• 2+ years of experience with Linux
• 1+ years database support/knowledge with Mongo and/or SQL experience (Oracle SQL)
• 1+ years app development or app support in payments and/or wires applications 
• Experience in payments and/or wires application technology (major/large banking technology experience).
• Kafka understanding/experience.
• Hands on experience using monitoring tools like Splunk, AppDynamics, Grafana, Geneos ITRS etc.
• Linux bash scripting ability – develop scripts on the fly and seek automation opportunities to improve/stabilize application space and reduce manual intervention requirements.
• Exposure/knowledge/understanding MTS (Money Transfer System), Real Time/Instant Payments, and other payment origination applications and technologies.
• Proficiency in utilizing Service Now for incident, problem, and change management (opening incidents, reviewing changes, documenting records).
• Strong verbal, written, and interpersonal communication skills.
• Ability to identify root-cause issues/improvement opportunities, and design approaches.
• Knowledge and understanding of complex enterprise systems and frameworks including frontends, middleware, services layer, database, backend, and downstream interfaces.
• Support a suite of applications across varying technologies enabling wires and payment processing.
• Partner with cross-organizational teams to ensure end-to-end platform engineering capabilities are implemented, ensuring resilience, high performance, and high availability of the applications. 
• Responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any changes to the production environment. 
• Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues.
• Drive recovery efforts during incident calls. Gather essential information for root cause analysis and stability improvement.
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability.
• Conduct incident management and coordinate/implement solutions to prevent customer impact. 
• Inform leadership on ongoing issues through formal communications in alignment with ITIL best practices. 
• Learn new tools and concepts in platform engineering space to implement automation, building and testing CI/CD pipelines, Ansible, Prometheus, and Cloud engineering concepts etc.
• Contribute to increasing system efficiencies and lowering the human intervention time on related tasks.
• Ability to help drive recovery efforts during incidents and help identify key players.
• Open to work in flexible hours and on-call support.
• Quality communicator: Ability to communicate (written/oral) with teams and leadership to clearly explain issues and status updates in plain language.
• Hands on experience setting up observability for production applications and infrastructure monitoring/alerting.
• Experience in setting up review and ability to analyze complex technical challenges which require in-depth evaluation of problems and coordinating solutions with partners.
• Willingness to work on-site as per in office expectation guidelines at stated location.
• Document processes and alert response runbooks. Ensure technical knowledge is shared widely throughout the team.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.