CCIBT Platform - CLCFS Production Support Engineer (Senior Systems Operations Engineer)

About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.”

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Incident Management – Identifying potential incidents proactively, triage, document and remediate incidents to recover application and batches to meet agreed SLA’s with business partners.
• Problem Management – Identify, document, co-ordinate with relevant stakeholders to remediate recurring incidents.
• Oversee and ensure nightly batch completes within agreed business SLA’s.
• Fixing the production issues to have zero business impact, and ensuring that the SLAs are being met.
• Following documented escalation procedures.
• Performing application health checks and ensuring that all applications are green before the start of business.
• Documenting known production incidents into knowledge base.
• Release co-ordination with stakeholders to ensure smooth deployment into production.
• Participate in BCP/DR activity to ensure BCP readiness of production environment.

Technical:

• Ensuring all the applications and systems are up and running fine for customers.

• Handling all production support escalations and MIM (Major Incident Management) calls during India day hours and resolving the issue with minimum TTR.

• Guiding your own and partner teams during MIM call.

• Doing trend analysis and taking proactive measures for frequently occurring issues.

• Performing planned and unplanned BCP/DR activities for the application and coordinating during the event.

• Setting up monitoring for application, server, batch job etc. using different monitoring tools like AppDynamics, Splunk, Sitescope, APM.

• Troubleshooting Application and Autosys Batch job issues.

• Game Plan review and Coordination of CR Implementation/Execution.

• Build efficient and high performing team who are able to work independently on all the support activities, and plan/manage the support coverage provided.

• Process streamlining for Incident management, Change management, Problem management.

• Motivate team members and promote a strong sense of support, ownership and urgency

• Facilitate communications within the team and facilitate knowledge sharing amongst the team and other personnel.

• Drive automation to reduce the manual efforts performed by the team.

Non-Technical:

- Excellent verbal and written communication skills and ability to communicate with US partners directly.

- Ability to build relationships, trust and credibility from the outset, with a strong focus on effective customer service.

- Initiate, facilitate and coordinate bridge line activities as needed during critical production issues

- Good problem solving and analytical skills

- Participating in applications/systems upgrade testing and updating the relevant documentation

- The flexibility to work in ad-hoc shifts when required.

- The ability to understand team dynamics and use interpersonal skills and personal judgment to achieve goals

- Proven knowledge of diagnostic and support tools used in the application support environment

Job Expectations:

Experience in Systems Engineering, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Bachelor/master's degree with Experience in Application Production Support background.
Must have good knowledge of UNIX commands, SQL Server Queries, Job scheduler (preferably Autosys).
Good understanding of ITIL concepts like - Incident, Problem and change management.
Ability to communicate clearly and concisely to stakeholders.
Batch Monitoring and email queue support.
Monitoring tools like ITRS Geneos, Grafana, Thousand Eyes, scripting knowledge – Shell/Perl/PowerShell and/or any ETL experience is desired.
Good understanding and experience on cloud support - PCF & Azure
Good understanding of different monitoring tools like AppDynamics, Splunk, Sitescope, APM
Shift Time 05:30 AM IST – 2:30 PM IST and 13:30 PM IST – 22:30 PM IST (We work in two shifts and there is no night shift).

Posting End Date: 

*Job posting may come down early due to volume of applicants.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.