Associate Security Response & Emergency Representative

Location: CHARLOTTE, NC

Time Type: Full time

Job Description

About this role:

Wells Fargo is seeking an Associate Security Response & Emergency Representative.

In this role, you will:

• Monitor and process time-sensitive life or safety, robbery, burglary, and other alarms that are routed to the Security Response Center in accordance with Wells Fargo security procedures
• Assist in obtaining the initial information for all reported events or incidents
• Perform work to meet service level agreements, deadlines, and goals within an open seating team environment
• Regularly receive direction from supervisor and escalate questions to more experienced staff
• Work collaboratively with Security Response Center representatives and management to process security-related alarm events
• Process electronic security alarms including, but not limited to, motion, panic, and communication alarms from Wells Fargo facilities
• Regularly receive and process time-sensitive phone calls regarding security emergencies, incidents, and security-related incidents
• Draft summaries of reported security events to be emailed to multiple levels of Wells Fargo risk mitigators and management personnel

Required Qualifications:

• 6+ months of private security, banking or corporate security experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Call center experience demonstrated through work or military experience
• Experience in crisis management communications
• Ability to provide strong customer service while actively listening and responding in an appropriate manner
• Basic knowledge and understanding of emergency procedures and handling emergency situations

Job Expectations:

• Physical presence at the assigned Security Response Center is required and each employe in this role must work onsite at the location posted or other assigned office
• Must be flexible with availability to work nights, weekends, and/or holidays as needed or scheduled.

Schedule information is as follows:

Shift: 11:00 P.M. - 7:30 A.M.

Schedule days will be determined during training.

This position typically includes at least one weekend day as part of the regular schedule.

Available schedules may include Sunday through Thursday or Tuesday through Saturday, based on business needs.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.