Sr. Solutions Architect - Professional Services

Location: U.S. Remote

Department: Customer Success

WEKA is architecting a new approach to the enterprise data stack built for the age of reasoning. NeuralMesh by WEKA sets the standard for agentic AI data infrastructure with a cloud and AI-native software solution that can be deployed anywhere. It transforms legacy data silos into data pipelines that dramatically increase GPU utilization and make AI model training and inference, machine learning, and other compute-intensive workloads run faster, work more efficiently, and consume less energy.

WEKA is a pre-IPO, growth-stage company on a hyper-growth trajectory. We’ve raised $375M in capital with dozens of world-class venture capital and strategic investors. We help the world’s largest and most innovative enterprises and research organizations, including 12 of the Fortune 50, achieve discoveries, insights, and business outcomes faster and more sustainably. We’re passionate about solving our customers’ most complex data challenges to accelerate intelligent innovation and business value. If you share our passion, we invite you to join us on this exciting journey.

What’s Cool About This Job

As a Professional Services, Sr. Solutions Architect at WEKA, you will be responsible for delivering enterprise-class solutions and services to our customers and partners worldwide. You will become an integral and critical component of the delivery and installation process for WEKA Products, including navigating our customers through the initial onboarding steps into WEKA. The Senior Professional Services Engineer at WEKA will not only plan and install our products but also define, develop, and test automation to ensure that the deployment of our products is a fast, predictable, scalable, and easy experience for customers and partners.  You will be focused on our customers in Asia Pacific and Japan.

Bring Your Expertise – and Your Passion

The ideal candidate will be responsible for relationships with WEKA Sales, Pre-Sales, Engineering, Product Management, other internal groups, customers, and partners worldwide. You’ll work with diverse customers across many industries and environments across different enterprise verticals and sectors, implementing AI, HPC, and other state-of-the-art WEKA environments, both on-prem or public cloud. The Senior Professional Services Engineer is responsible for structured and unstructured tasks, focusing on assisting customers in achieving their objectives.

Responsibilities include: 

• Responsible for the experience between the sale of the WEKA product to a full deployment to a production stage, ensuring customers have a positive experience throughout the Onboarding process.
• Manages the project of installing the WEKA product, including risk assessment, planning, deployment scheduling, and reporting status to our customers and partners
• Responsible for documentation of solution details, including diagrams and specifications, focusing on translating undefined requirements into end-end solutions.
• Utilizes open-source technologies and tools to accomplish specific use cases encountered within the project.
• Uses coding languages or scripting methodologies to solve a problem with a custom workflow.
• Collaborates with project stakeholders to scope the most effective way to tackle complex technological infrastructure challenges.
• Performs incremental testing actions on code, processes, and deployments to identify ways to streamline execution and minimize human errors.
• Primary responsibilities will include deploying and managing AI/HPC infrastructure in Linux-based environments for new and existing customers.

Desired Qualifications

• Excellent oral and written communication skills with a strong focus on customer experience
• Excellent problem-solving and troubleshooting skills, including excellent documentation skills
• Knowledge of best practices and IT operations within Enterprise environments, focusing on mission-critical infrastructure
• Experience with automation tools/cluster management such as Ansible, Salt, Puppet, Bright, Jenkins, or xcat.
• Knowledge and experience with scripting languages like Python, Bash, or Perl.
• Experience with Source Code Control Systems like GitHub and git
• Experience with Ethernet or InfiniBand networking, particularly 100+Gb networks 
• Experience with performance monitoring/tuning Linux systems 
• Experience with HPC environments, including knowledge of HPC cluster management tools 
• Experience with Parallel Filesystems (Lustre, GPFS/SpectrumScale, DDN)
• Familiar with SDS (Software Defined Storage)
• Kubernetes
• Hands-on experience as a Linux Systems Administration
• BS in Computer Science or equivalent working experience 
• Strong interpersonal skills for technical presentations, architectural designs, and being a trusted advisor to customers (experience in sales, consulting, or Customer Success)
• Provides ad-hoc knowledge transfers, develops handover materials, and guides customers during deployments. 
• Willingness to travel as needed.

The WEKA Way:

• We are Accountable: We take full ownership, always–even when things don’t go as planned. We lead with integrity, show up with responsibility & ownership, and hold ourselves and each other to the highest standards.
• We are Brave: We question the status quo, push boundaries, and take smart risks when needed. We welcome challenges and embrace debates as opportunities for growth, turning courage into fuel for innovation.
• We are Collaborative: True collaboration isn’t only about working together. It’s about lifting one another up to succeed collectively. We are team-oriented and communicate with empathy and respect. We challenge each other and conduct positive conflict resolution. We are being transparent about our goals and results. And together, we’re unstoppable.
• We are Customer Centric: Our customers are at the heart of everything we do. We actively listen and prioritize the success of our customers, and every decision we make is driven by how we can better serve, support, and empower them to succeed. When our customers win, we win.

Concerned you don’t meet every qualification? Don’t let it stop you from applying!
WEKA is committed to building a diverse, inclusive, and authentic workplace. If you are excited about this position but don’t meet every qualification in the job description, we encourage you to apply anyway – you may just be the right candidate for this or other positions at WEKA.WEKA is an equal opportunity employer that prohibits discrimination and harassment of any kind. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.