Project Manager, Supply Chain and Customer Satisfaction

This role is onsite 5 days a week in Fremont, CA

About the Role

We are seeking a Project Manager to independently lead cross-functional initiatives focusing on supply chain optimization and customer service process improvements. This role will support operational transformation by executing projects that enhance demand planning, first mile, middle mile, and process efficiency, while improving customer satisfaction through streamlined customer service workflows.

The ideal candidate is a proactive self-starter with a proven ability to solve complex problems, manage enterprise-level projects, and thrive in a dynamic, fast-paced environment.

Responsibilities

• Supply Chain Optimization: Lead projects across demand planning, first mile, middle mile, and overall supply chain processes to improve operational efficiency and scalability.
• Customer Service Process Improvement: Oversee and refine customer complaint processes, ensuring seamless coordination between customer service, warehouse, merchandising, product information management, and other relevant teams to enhance customer satisfaction.
• Collaborate with cross-functional teams to solve process inefficiencies, identify opportunities for improvement, and implement scalable solutions.
• Utilize data-driven insights to optimize workflows and recommend impactful changes in line with business goals.
• Execute business process deployment plans, ensuring solutions are delivered on time and achieve desired outcomes.
• Develop and leverage tools and systems to improve accuracy, efficiency, and overall process effectiveness.
• Facilitate workshops and process mapping sessions to identify inefficiencies and drive customer-centric design decisions.

Qualifications

• At least 3+ years of professional experience in consulting, supply chain, process improvement, or operational excellence, with a focus on supply chain and customer service.
• Extensive knowledge of supply chain functions, including demand planning, first mile, middle mile, and process optimization.
• Experience with customer service workflows and improving end-to-end customer complaint resolution processes.
• Strong expertise in operational improvement methodologies (e.g., Lean, Six Sigma) and their practical application.
• Proven ability to independently manage large-scale, cross-functional projects in a fast-paced, high-growth environment.
• Data-driven mindset with experience in building tools, collecting, and analyzing data to inform decisions.
• Excellent problem-solving and communication skills, with the ability to collaborate effectively across teams.
• Familiarity with retail or e-commerce environments. (Preferred)
• Experience working with multicultural or diverse teams. (Preferred)

Benefits

• Comprehensive health insurance package, including medical, dental, and vision.  PPO/HMO packages
• 401k, 4% company match
• Equity and Bonus 
• Vacation, sick and holiday time off
• Monthly mobile stipend
• Monthly Weee! Points credits

Compensation Range

• The US base salary range for this full-time position is $102,000 - $120,000
• This role may be eligible to discretionary bonus, incentives and benefits 
• Our salary ranges are determined by role, level, and location

The range displayed on each job posting reflects the minimum and maximum base salary for new hires for the position across all US locations. Within the range, individual pay is determined by multiple factors like job-related skills, experience and work locations. Your recruiter can share more about the specific salary range during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include any variable compensation elements.

Weee! is an equal opportunity employer welcoming all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law.  Discrimination or harassment of any kind is not tolerated at Weee!. If you need to inquire about an accommodation or need assistance with completing the application, please email us at applicantaccommodation@sayweee.com.

For more jobs and to find out more about Weee!, visit our career page: https://about.sayweee.com/careers