Waymo is an autonomous driving technology company with the mission to be the most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo One, a fully autonomous ride-hailing service, and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over one million rider-only trips, enabled by its experience autonomously driving tens of millions of miles on public roads and tens of billions in simulation across 13+ U.S. states.
The Digital Transformation Services team defines and builds the business IT architecture that supports the commercial operation of Waymo's autonomous fleet. The team stands at the intersection of finance, operations and IT; through creative architecture, expertise and attention to detail, it ensures that Waymo has world-class capabilities across all its business processes.
As a Senior Application Engineer in the Enterprise Service Management practice at Waymo, you play a significant role in envisioning, designing, developing, deploying, and supporting Waymo's internal business systems. You are a member of the Waymo Digital Transformation Services team, whose mission is to pave the road for Waymo business operations. You have technical accountability and responsibility for the enterprise service management applications portfolio built on the Salesforce and ServiceNow platforms. You will lead a small team of consultants and perform hands-on technical design, coding, testing, documentation, user training, troubleshooting and end-user support.
You will report to our IT Strategy & Operations Manager and will be based in Hyderabad, India.
You will:
- Collaborate with team members, business systems analysts, cross-functional teams, and external consultants to identify and define problems and opportunities to deliver value
- Research and develop innovative solutions to guide desired outcomes
- Scope, plan, develop, test, deploy, maintain, and provide end-user support for software applications
- Produce documentation and guides for installation, troubleshooting, usage, and disaster recovery
- Guide or perform direct incident, change, and problem management processes including 24x7 support for mission-critical applications
- Lead a small software development team consisting of employees and external consultants to provide and support the solutions in the portfolio
You have:
- 10 years software development experience
- 3 years leading small software development teams
- 5 years Salesforce or ServiceNow platform experience
- B.S. Computer Science or Computer Engineering
We prefer:
- Certifications in Salesforce
- Certifications in ServiceNow
- Agile development methodologies
- Data modeling
- Systems and application architecture design experience
Travel:
- 20% domestic travel to external service provider work locations
- 5% international travel to the USA for corporate and team events
#LI-Hybrid
The expected base salary range for this full-time position is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.
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