Candidates for this position must be based in Toronto, Canada and will be expected to comply with their team's hybrid work schedule requirements (T/W/TH in office).
The Endpoint & Enterprise Tech team drives employee productivity and value by delivering technology that addresses common needs and challenges across the organization. The team manages a range of IT technologies including SaaS products such as Google Workspace and Slack, management of company-owned devices such as computers, virtual desktops, and mobile devices, and IT Infrastructure. The team also unlocks value for our different departments by selecting, implementing and evolving technology platforms and applications used across the enterprise.
We are looking for a Technical Product Manager to help us understand the needs of our employees and business leaders and partner with our engineering teams to define a technology strategy & roadmap to address them.
What You'll Do:
- Partner with departments to understand common employee & business needs
- Work with engineers and managers to establish technology vision and strategy for your domain and translate into a well-sequenced roadmap, and ensure that our roadmap evolves as we learn and adjust our business goals
- Proactively market your products internally, measuring adoption, addressing gaps, and ensuring all potential users understand the value proposition
- Develop a deep understanding of products and features owned and maintained by the team to build it further up and create a focused product road-map for the core systems
- Make buy/build technology decisions based after analyzing all the technology options
- Translate the business requirements into technology requirements to drive the build/configuration of the selecting solution
- Disseminate regular updates to key stakeholders, and ensure shared understanding of initiative strategy with cross-functional partners
- Use quantitative and qualitative data to define, monitor and communicate KPIs for your product area in order to continually improve our product in ways that matter most to our users
- Utilize data to understand the scope, impact and priority of our business objectives, and enable the team to transform that knowledge into system enhancements and new features
What You'll Need:
- 5+ years experience in product management or product analysis with a demonstrated track record, preferably working with SaaS platforms, IT Infrastructure, endpoint/device management and ideally some experience with generative AI features and tools.
- Experience with Enterprise SaaS tools (Slack, Google Workspace, Microsoft Office36, etc.) and IT device management (hardware selection, OS upgrades, etc.)
- Experience in larger companies with 5000+ users is highly desirable
- Data analysis skills to collect, analyze and present data to inform decision-making
- Familiarity with GenerativeAI strongly preferred
- Strong written and verbal communication abilities, with a demonstrated aptitude for explaining complex technical concepts to non-technical audiences
- Ability to effectively collaborate across multiple stakeholder groups, juggle large initiatives, and prioritize work based on impact
- Ability to think strategically and holistically about business outcomes, while also being able to act tactically and dive into the details of the required technical solutions
Why You’ll Love Wayfair:
- Time Off:
- Paid Holidays
- Paid Time Off (PTO)
- Health & Wellness:
- Full Health Benefits (Medical, Dental, Vision, HSA/FSA)
- Life Insurance
- DIsability Protection (Short Term & Long Term DIsability)
- Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)
- Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)
- Caregiver Services
- Financial Growth & Security:
- 401K Matching (Employee Matching Program)
- Tuition Reimbursement
- Financial Health Education (Knowledge of Financial Education - KOFE)
- Tax Advantaged Accounts
- Family Support:
- Family Planning Support
- Parental Leave
- Global Surrogacy & Adoption Policy
- Professional Development & Recognition:
- Rewards & Recognition
- Global Employee Anniversary Awards
- Paid Volunteer Work
- Unique Perks:
- Employee Discount
- U.S. Bluebikes Membership
- Global Pod Outings
- Work/Life Balance:
- Emphasizing a supportive & flexible work environment that encourages a balance between personal and professional commitments
We are looking forward to your application!
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.
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