Associate Director, Product Management - Employee Technology

Candidates for this position must be based in Toronto, Canada and will be expected to comply with their team's hybrid work schedule requirements (T/W/TH in office).

Who You Are: 

Wayfair believes everyone deserves a home they love, and that furnishing your home should be a source of fun, not anxiety. These experiences are driven by a cutting-edge set of data and machine learning, analytics, and operational systems that work in an integrated fashion to deliver a world class shopping experience for our customers. Business applications of these systems span many fields including recommendations, marketing, supply chain optimization and merchandising. These fields require a sophisticated technology stack that allows for configurability for rapid testing and exploration. 

We are looking for a seasoned Product leader to join our Platforms Product team to lead a team of Product Managers working on multiple facets of our Employee Technology Solutions. These solutions are leveraged by all our employees when developing awesome experiences for our customers and suppliers, or when serving their needs, and cuts across operational, development and analytical/ML outcomes.

We’re looking for an experienced Internal Product Manager with deep technical program management expertise to drive the strategy, execution, and evolution of our internal tooling and technology platforms. This role is critical in empowering our employees across various functions—engineering, customer services, operations, HR, finance, and more—by delivering intuitive, scalable, and efficient solutions that boost productivity, collaboration, and operational excellence. You'll partner closely with internal stakeholders to deeply understand their needs and pain points, identify opportunities for tooling improvements, and lead cross-functional teams to deliver impactful solutions. This is a high-impact role that requires a strategic thinker, a skilled communicator, and a hands-on executor.

This person will act with a high degree of freedom and ownership, setting platform vision, forming strong relationships with senior cross-functional partners (both technical and non-technical), aligning on a shared vision for success, and delivering results that create meaningful business impact. This Product leader will serve as the subject matter expert, drive adoption for new use cases, and continually improve our capabilities. The ideal candidate will have a strong background in product management, a deep understanding of employee tooling, security paradigm and best practices, and a proven track record of leading and developing high-performing teams.

What You’ll Do:

• Product Leadership: Develop and drive the overall strategy for our Employee Technology, ensuring alignment with partner teams such as in public cloud, cybersecurity, Data & AI, while delivering for your users with in market usable solutions
• Technical Program Management: Lead complex, multi-function programs with a deep understanding of technical architecture, system integrations, and program risk management with cross-functional teams
• Team Management: Lead, mentor, and manage a team of Product Managers, creating an integrated strategy across your products, fostering a culture of collaboration, measurement and creating space to learn and improve.
• Stakeholder Collaboration: Work closely with cross-functional teams, including Engineering, Operations, Servicing, and other key stakeholders to ensure our solutions meet their needs and drive business value.
• Change Management: Lead communication and adoption efforts for new tools or workflows, ensuring smooth rollouts and strong employee engagement.
• Market Analysis: Stay abreast of industry trends and competitive landscape to inform product decisions and identify opportunities for innovation and improvement.
• Product Metrics: Define and track key performance indicators (KPIs) to measure the success of your solutions and drive continuous improvement.
• Driving adoption and value realization: Market your product internally to various departments to ensure all available users know about your product and how they could value from it
• Communication: Articulate product vision, strategy, and roadmap to internal and external stakeholders, ensuring transparency and alignment across the organization. Maintain a product vision and roadmap, keeping stakeholders and constituents up to date on the top level goals and timelines

We Are a Match Because You Have:

• 7+ years of experience in product management, with at least 3 years in a leadership role overseeing internal employee technologies or similar portfolio of solutions
• 5+ years of product experience in developing data-driven products that are cloud native 
• Strong written and verbal communication and a demonstrated ability to explain technical concepts to non-technical audiences
• Proven experience in leading and collaborating with senior stakeholders along with a multi-quarter roadmap with iterative value delivery
• Demonstrable ability to be technically hands-on, up to architecting high-level system plans (no coding)
• Understanding of scaling on public cloud platforms (AWS, GCP, Azure)
• Ability to structure problems, develop clear hypotheses, and prioritize work against the largest impact initiatives
• Experience working with multiple engineering teams, running their sprints, stand-ups, and backlog management
• Cultivate senior presence and be the leader of your portfolio of products

Why You’ll Love Wayfair:

• Time Off:
• Paid Holidays
• Paid Time Off (PTO)
• Health & Wellness:
• Full Health Benefits (Medical, Dental, Vision, HSA/FSA)
• Life Insurance
• Disability Protection (Short Term & Long Term Disability) 
• Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)
• Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)
• Caregiver Services
• Financial Growth & Security:
• 401K Matching (Employee Matching Program)
• Tuition Reimbursement 
• Financial Health Education (Knowledge of Financial Education - KOFE)
• Tax Advantaged Accounts
• Family Support:
• Family Planning Support
• Parental Leave
• Global Surrogacy & Adoption Policy
• Professional Development & Recognition:
• Rewards & Recognition 
• Global Employee Anniversary Awards 
• Paid Volunteer Work 
• Unique Perks:
• Employee Discount 
• U.S. Bluebikes Membership
• Global Pod Outings
• Work/Life Balance:
• Emphasizing a supportive & flexible work environment that encourages a balance between personal and professional commitments 

We are looking forward to your application!

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.

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About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.