Manager, Data & Reporting (Content Management)

Location: Mexico City, Paseo de las Palmas No.425-701

Remote Type: Hybrid

Time Type: Full time

Job Description

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role:

Their main goal is to provide operational and technical support to the broader regional Content Management teams with a focus on reporting automation, process automation, data integration and workflow visibility. This position supports more efficient, sustainable and accurate content management activities and deliverables across Global Initiatives, longform servicing and ancillary servicing. 
 
This team will support the implementation and monitoring of regional GCO CoE SLAs, continuous system and process improvement initiatives, content customization readiness, reporting, issue triage and new regional business requirements. The role will also drive consistent dashboards, KPI definitions, SOPs, process governance and intake tracking to improve prioritization, decision-making and SLA adherence. 
 
They will achieve this by automating and validating reports, integrating multiple data sources, designing Power BI dashboards, applying ETL and data cleaning logic, and using tools such as Power Automate, Power BI and Office 365 Copilot to reduce manual workloads and improve data quality.

Your Role Accountabilities:

• 30% - Leads reporting automation and reduction of manual processes using Power Automate, Power BI and Office 365 Copilot tools. Defines scalable reporting routines and promotes automation to reduce manual effort, improve accuracy and support decision-making for the regional Content Management team.

• 20% - Leads data integration and modeling activities, including ETL, data cleaning and SQL/BI logic, to consolidate multiple sources and improve data quality across dashboards, trackers and operational reports.

• 20% - Collaborates with LATAM GCM managers and stakeholders to design, implement and review KPIs, performance insights and Power BI dashboards that support SLA monitoring, prioritization and operational decision-making.

• 15% - Owns documentation, process governance, SOPs and KPI dictionaries to ensure consistent ways of working, clear definitions and sustainable adoption of automation and reporting improvements.

• 15% - Manages ticketing, workflow visibility, intake tracking, prioritization and SLA adherence for non-BAU needs and Global Initiatives, ensuring requests are visible, actionable and aligned with Content Management priorities.

The Essentials:

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.