Service Desk System Administrator

Location: Kyiv

Department: Regional IT (10005827)

Job Overview

Wargaming Kyiv is a game development studio in Ukraine and a key member of the Wargaming global network. Our studio is home to talented and dedicated teams of game developers, artists, and designers. Now Kyiv IT department team is looking for a Service Desk System Administrator who will support our employees with day-to-day technical issues, prepare and maintain company devices, manage IT assets, and help administer access to internal tools and systems.

What will you do?

• Provide technical support and assistance to users.
• Diagnostics and troubleshooting of PCs, laptops, tablets, MFUs and other office equipment.
• Assist with software installation, configuration and troubleshooting (Autodesk, Adobe, JetBrains, Microsoft, etc.).
• Diagnostics, troubleshooting and maintenance of the office's local network, repair of network sockets, troubleshooting WI-FI connection and security cameras.
• Installation work in the office (cabling, installation of network sockets, etc.).
• Moving and completing workplaces of employees and meeting rooms with the necessary equipment.
• Compilation and maintenance of necessary documentation.
• Organize shipment and return of equipment via office driver, Nova Poshta, or other delivery services.

What are we looking for?

• Good level of communication skills, it is necessary to be able to explain, show, and teach the employee how to use the equipment or services.
• Knowledge of PC and laptop components, how they are assembled, maintained, and completed.
• Knowledge of Windows OS and MacOS at an advanced level. You must be able to troubleshoot Windows and MacOS, know common and up-to-date OS malfunctions, and be able to fix them.
• Experience of administration Active Directory and Group Policies.
• Experience supporting and troubleshooting laptop-based work environments with the ability to perform hardware upgrades for laptops.
• Diagnose and troubleshoot Windows network services, such as setting up a LAN network, WI-FI, VPN client issues, working with remote desktops, and shared folders.
• Ability to troubleshoot common hardware and software issues.
• Strong organizational skills and attention to details.
• English level: Pre-Intermediate and higher. 

What additional skills will help you stand out?

• Ability to script/automation (Powershell or Python).
• Experience in Atlassian products (Jira and Confluence).

Work mode

• On-site during the probation period.
• Hybrid (2-3 days of work from the office) after 3 months.
• This role isn't eligible for relocation & immigration support.

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Kyiv include:

• 24 business days of annual leave per calendar year
• 6 personal days per calendar year
• Career development and education opportunities within the company
• Premium Private Health Care (with wellness program option)
• Mental well-being program (iFeel)
• Life event bonuses (Employee’s Birthday, Marriage, Child’s Birth, etc.)
• English courses with 50% contribution
• Employee discounts
• Personal Gaming Account 
• Coffee, fruits, and snacks in the office
• Company events 
• Seniority Awards  
• Referral program - You can recommend the best talents to the company and receive a reward  

Please submit your CV in English to ensure smooth processing and review.