(IND) Technology Services Engineer III

Position Summary...

What you'll do...

About Team

The Tech Spot team is dedicated to delivering top-notch technology solutions and exceptional support to empower associates across the organization. We manage and oversee a wide range of IT infrastructure, including endpoint management, network systems, and enterprise-level applications. Our team supports a diverse and dynamic environment that spans across multiple platforms, including Windows, Mac, and Linux-based systems, while ensuring seamless connectivity and performance across the corporate network and server systems.

At the heart of our mission is providing an unparalleled associate experience by offering proactive support, strategic solutions, and seamless user integration. We specialize in the end-to-end management of technology, from the design, deployment, and maintenance of cutting-edge workspaces to the administration of enterprise collaboration tools and conferencing solutions. Our vision is to create reliable, modern, and user-friendly technology solutions that foster innovation, enhance collaboration, and deliver a consistent, high-performance digital experience for all associates.

By joining Tech Spot, you embark on an exciting journey of growth, innovation, and endless opportunities to shape the future of our digital ecosystem. Together, we push boundaries and set new standards in the tech industry, ensuring that associates’ experiences remain seamless, efficient, and empowering.

Walmart’s Enterprise Business Services (EBS) is a powerhouse of several exceptional teams delivering world-class technology solutions and services making a profound impact at every level of Walmart.  

As a key part of Walmart Global Tech, our teams set the bar for operational excellence and leverage emerging technology to support millions of customers, associates, and stakeholders worldwide. Each time an associate turns on their laptop, a customer makes a purchase, a new supplier is onboarded, the company closes the books, physical and legal risk is avoided, and when we pay our associates consistently and accurately, that is EBS. Joining EBS means embarking on a journey of limitless growth, relentless innovation, and the chance to set new industry standards that shape the future of Walmart. 

What you will do

• Advanced Frontline IT Support:
  • Provide expert-level support for a wide range of hardware, software, and network-related issues, including complex troubleshooting and root cause analysis.
  • Serve as a point of escalation for Tier I and Tier II support, handling challenging and time-sensitive issues.
  • Offer remote and on-site support to end-users, ensuring timely and effective resolution of technical problems.
  • Proactively identify and address potential IT issues before they impact end-users.
• Technical Diagnosis and Resolution:
  • Utilize advanced diagnostic tools and techniques to identify and resolve complex technical problems.
  • Escalate unresolved issues to higher-level support or vendor support, providing detailed documentation and analysis.
  • Develop and implement effective troubleshooting procedures and knowledge base articles.
  • Conduct post-resolution reviews to ensure problem recurrence is prevented.
• IT Equipment Management:
  • Install, configure, and maintain a variety of IT equipment, including workstations, laptops, printers, and mobile devices.
  • Perform hardware and software upgrades, ensuring compatibility and optimal performance.
  • Manage and maintain IT peripheral devices, workstations, laptops and mobile devices.
• Software Deployment and Security:
  • Assist in deploying of software, updates, and security patching.
  • Ensure compliance with security policies and procedures, including antivirus, anti-malware, and data encryption.
  • Maintain inventory of software and hardware asset management.
  • Assist in the testing of new hardware before enterprise wide deployment.
• Documentation and Knowledge Management:
  • Create and maintain detailed documentation of IT issues, resolutions, and standard operating procedures (SOPs).
  • Contribute to the development and maintenance of a comprehensive knowledge base for end-users and IT staff.
  • Create training documents for IT staff and end users.
• User Support and Training:
  • Provide expert-level support and training to end-users on the use of enterprise IT tools and applications.
  • Assist users with onboarding and offboarding processes, ensuring seamless access to IT resources.
  • Conduct user training sessions on new technologies and best practices.
  • Create and maintain good working relationships with all users.
• Asset Management and Inventory:
  • Maintain accurate and up-to-date IT asset inventory, tracking equipment usage and lifecycle.
  • Manage software and hardware licensing, ensuring compliance and cost-effectiveness.
  • Conduct regular audits of IT assets and inventory.
  • Decommission old equipment, and follow proper disposal procedures.

What you will bring

• Education:
  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Relevant industry certifications (e.g., Relevant Microsoft Certification & macOS etc.) are highly desirable.
• Experience:
  • Minimum of 6 – 8+ years of progressive experience in IT support or helpdesk roles, with a focus on advanced troubleshooting and problem-solving.
  • Demonstrated experience in a fast-paced, high-volume IT support environment.
• Technical Skills:
  • Expert knowledge of Windows and macOS operating systems, including advanced troubleshooting and configuration.
  • Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
  • Proficiency in troubleshooting desktop, Laptop (Windows & macOS) mobile, and peripheral devices.
  • Experience with remote support tools, ticketing systems (e.g., ServiceNow, Jira Service), and IT service management (ITSM) frameworks.
  • Experience with scripting languages (PowerShell, Bash) is a plus.
  • Experience with cloud based applications (O365, etc) is a plus.
• Soft Skills:
  • Exceptional customer service and communication skills, both written and verbal.
  • Strong problem-solving and analytical skills, with the ability to think critically and creatively.  
  • Ability to work independently and as part of a team, with a strong sense of ownership and accountability.
  • Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks.
  • Ability to adapt to changing technologies and business needs.

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people.  That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work

We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Belonging

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.

At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...