(IND) Systems and Infrastructure Engineer III

Job Title: Systems and Infrastructure Engineer 

Location: Bengaluru 

About Team 

The Associate Experience Digital Transformation (AEDT) team manages the IT and infrastructure including end point management focused on global associate experience for the organization. We support a large heterogenous enterprise environment that support Windows, MAC and Linux based end user systems, corporate network, server, and virtualization environments. AV is a part of ADE team dealing with end-to-end design, build, deploy and administration of conference room and other audio-visual spaces along with the enterprise collaboration platforms.  Vision to deliver seamless, reliable and modern meeting experiences that enable productive collaboration and delighted users, powered by telemetry and user centric design. Joining us embarking on a journey of limitless growth, relentless innovation, and the chance to set new industry standards, enable associates digital experience that shape the future of Walmart.  

What you will do 

• Design & Installation: Design, build, and supervise the physical installation of audio, video, and control equipment. This includes deployment of displays, video conferencing systems, projectors, speakers, microphones, and ensuring that deployments meet global standards. 

• Solution Design & Analysis: Analyze civil services, CAD drawings, and design AV solutions that deliver superior user experiences. 

• Proposals & Inventory Management: Plan and prepare Bill of Quantity (BoQ) proposals, inventory lists, and technical designs for AV solutions. 

• Installation & Configuration: Assist the team in installing, configuring, and managing large-scale displays, video walls, AV systems, and control devices. 

• Testing & Commissioning: Oversee thce testing and commissioning of AV systems post-installation, ensuring all equipment is fully functional. 

• Stakeholder Collaboration: Drive collaboration with business stakeholders such as consultants, IT teams, architects, construction teams, security staff, and other OEMs to ensure seamless execution of campus AV and room technology infrastructure. 

• Prevent and Automate: Proactively determine the infra health and prevent the downtime or issue occurrence, introduce the automation and self-heal/fix to eliminate the failures.  

• Collaboration Tools Support: Assist end-users with collaboration tools such as Zoom, MS Teams, Slack, etc. 

• Room-Tech Management & Support: Help manage and support AV issues across various rooms, including VC rooms, training rooms, NOC/CCC rooms, experience centers, social hubs, and townhall areas. 

• Support Systems: Address AV-related issues reported via support systems such as ticketing tools, telephone, and email. 

• Advanced Troubleshooting: Provide advanced configuration, monitoring, and troubleshooting of AV devices via dashboards, resolving issues remotely. 

• Escalation Management: Act as an L2 and L3 point of escalation, handling issues and communicating progress in a timely manner. 

• Troubleshooting VC Equipment: Troubleshoot various VC equipment (e.g., Cisco, Poly, Logitech, Neat). 

• VC Endpoint Configuration: Configure VC endpoints on VCS and/or Cisco Unified Call Manager, troubleshoot, extract logs, and collaborate with manufacturers/vendors to resolve identified issues. 

• Maintenance Planning: Plan and schedule periodic maintenance of AV equipment and video walls. 

• Vendor Collaboration: Work with AV service providers for corrective and preventive maintenance activities. 

• Inventory & Documentation: Maintain accurate records of AV equipment inventory and system configurations. 

• Event hosting: Support major town halls and organization-wide events/webinars. 

• Support Documentation: Publish support documentation to assist onsite staff and provide staff training as needed. 

• Project Coordination: Collaborate with internal teams and external vendors/OEMs for project coordination, resolving technical issues, and arranging for equipment servicing or replacements. 

• Vendor Interaction: Interact with vendors for hardware issues and resolutions, raise tickets if necessary, and follow up for completion. 

• Live Event Support: Operate and maintain professional & broadcast cameras and lighting equipment during live events. 

What you will bring 

• Hands-On Experience: Proficiency with audio-visual equipment, including video conferencing systems, audio processors, sound systems, video walls, professional cameras, projectors, digital signage players, and control systems. 

• Enterprise Support Experience: Experience in supporting AV technology and platforms in a large enterprise environment. 

• AV Systems Programming: Proven experience in audio-visual systems engineering, conference room design, and Audio/Video or control systems programming. 

• AV Device Monitoring: Experience with monitoring and configuring AV devices via dashboards such as Utelogy, Crestron Fusion, Xio Cloud, Poly Lens, Webex Cloud, Extron Global Viewer Enterprise software, etc. 

• OEM Product Knowledge: Proficiency with AV OEM products such as Crestron, Extron, Lightware, Cisco, Poly, AMX, and similar AV integrated systems. 

• Advanced Troubleshooting: Advanced skills in troubleshooting AV issues, including application log analysis and cross-system troubleshooting. 

• Collaboration Tools: Solid understanding of administering and managing collaboration tools like Zoom and Microsoft Teams. 

• IT & Networking Knowledge: Basic knowledge of IT infrastructure, networking, and civil/MEP services. 

• Certifications: Certifications in relevant AV technologies (e.g., AVIXA CTS) or any other relevant certifications. 

• ITIL Process Understanding: Familiarity with ITIL processes and support services. 

• Camera & Lighting Systems: Experience in handling professional cameras and stage lighting systems. 

• Time Management: Ability to work independently and manage time effectively. 

• Problem-Solving: Strong attention to detail and problem-solving abilities. 

• Project Management: Excellent organizational and project management skills, with the ability to manage multiple tasks simultaneously. 

Exprience : 5+ years of relevent expeirence.  

Skills Set:  

• Audio or video programming.  

• System control programming.  

• Collaboration suite experience – Zoom/Teams/Webex  

• Hands on experience with CAD tool 

• Preparing the AV Schematics and BOQ.  

• Good networking knowledge and understanding of macOS and windows endpoints.   

About Walmart Global Tech 
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people.  That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.  

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail. 

Flexible, hybrid work 
We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives. 

Benefits 

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more. 

Belonging

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.

At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.