(IND) SENIOR MANAGER, SOFTWARE ENGINEERING

Position Summary...

Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning. Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness. Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy. Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events.

What you'll do...

About Team

REO (Reliability Engineering & Operations) is a horizontal function responsible for Site reliability across multiple business segments (Walmart US, Intl) through a set of core services:

• Command & Control Centre (Incident Management, & Production control)

• Service Management (Change & Problem Management)

• Site Reliability Engineering (Building and maintaining solutions for observability and recoverability)

• Performance Engineering (Site Performance Certification & Optimization)

What you'll do:

As a Command and Control Center (CCC) leader within the Omni Tech Group,  you will work with Technical Duty Officers(TDO) and Site Reliability Operators(SRO), SRE, DevOps and Engineering practitioners to manage mission-critical infrastructure, tools, and processes that will ensure highest levels of availability and reliability of all our websites.

• Play a critical role in shaping the product & technical vision for the team while working closely with product, business, and engineering leadership across the company on a regular basis.

• Hire, mentor and lead a world class group of  engineers. 

• Nurture the culture of innovation, experimentation and fail fast.

• Interact ,Co-ordinate and Partner with Walmart engineering teams across geographies to leverage expertise 

What you'll bring:

The Manager is responsible for managing a team of Senior engineers through daily proactive monitoring and issue detection resolving issues before they become impacting. Manage engineer workloads, performance and deliver clear direction to the team. Responsible for customer follow up, control difficult calls, provide performance metrics and demonstrate expertise within Service Management processes and procedures to manage service impacting incidents. Our goal is to build, scale and guard the systems that delight our customers. To do so, you will need strong skills in following areas:

Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning. Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness. Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy. Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events.

Architecture Acumen: Requires knowledge of: Architectural principles; Systems and environment behavior; Architectural Styles, Patterns and plans; Architectural standards; Non-functional System performance parameters; Technology Strategy. To assist in decomposing the product architecture into multiple components and modules and define architectural specifications for each module. Create/Apply the right architectural pattern across the module as indicated in the architectural plan to obtain the right result. Define the architecture blueprint for the various components within a product/solution. Analyze system performance impacting the complete product for non-functional requirements like reliability, operability, performance efficiency and security.

Requirement And Scoping Analysis: Requires knowledge of: Traceability matrix; Risk analysis methodologies; Cost Analysis; Business objectives; Classification of requirements; User stories To explore relevant products/solutions from an existing repertoire, that can address business/technical needs. Assess gaps/ updates/ modifications between the customer/business expectations and the existing product/solutions (in case of agile methodology, for the iteration). Classify the requirements into applicable types (For example - Functional/Non-Functional, Derived/Imposed/Emergent etc.). Anticipate the solution risks / issues during requirements gathering phase, inform relevant stakeholders and recommend corrective steps. Contribute to the creation of user stories for component/application/complex (For agile methodology).
 

Defect Management and Troubleshooting: Requires knowledge of: Defect life-cycle process, defect tracking tools and methodologies; Defect reporting; Regression testing; Root cause analysis; Root cause corrective action. To conduct root cause analysis (RCA) and root cause corrective action (RCCA) to identify the origin of defects/ performance gaps and prevent them from recurring. Track registered issues for the product/solution and prioritize them for resolution. Measure usability of the product/solution as per customer/business requirement after defect fixing and plugging test gaps. Analyze the issues and plan a series of steps which potentially includes reconfiguration, integration, removal or addition of application components to enhance the application's functionality, usability and security.
 

DevOps Orientation: Requires knowledge of: Different operating systems; Software maintenance tools and techniques; Application monitoring tools and techniques; Debugging tools; Mock screen; Pseudocodes; Reverse Engineering; Traceability matrix; System performance, security, integration; Data migration and accessibility; Design Methodologies. To define the metrics to be tracked for effective monitoring of application performance. Lead application maintenance (corrective, adaptive, perfective) and re-engineering plans and activities and the development of documentation and training material. Drive application changes and enhancements, lead problem identification, technical impact analysis of maintenance activities.

Our Ideal Candidate

Live our Values - Culture Champion - Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
 

Live our Values - Servant Leadership - Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
 

Embrace Change - Curiosity & Courage - Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
 

Embrace Change - Digital Transformation & Change - Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.
 

Deliver for the Customer - Customer Focus - Delivers expected business results while putting the customer first and consistently applying an omni merchant mindset and the EDLP and EDLC business models to all plans.
 

Deliver for the Customer - Strategic Thinking - Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy.
 

Focus on our Associates - Diversity, Equity & Inclusion - Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.
 

Focus on our Associates - Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
 

Focus on our Associates - Talent Management - Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.

10+ years in an infrastructure or systems environment delivering operational excellence to highly complex distributed systems.

·Experience in leading and troubleshooting service impacting incidents across large- scale enterprise systems.

·Methodical and systematic problem solving approach, combined with a solid awareness of ownership, initiative and drive.

·Experience controlling and leading a team to deliver in highly pressurized situations delivering clear and concise communication to partners and stakeholders.

· Experience of command and control tools in a production environment.

· Networking knowledge and understanding of network concepts, such as different protocols (TCP/IP, UDP, ICMP, etc.), MAC addresses, IP packets, DNS, OSI layers, and load balancing).

·  Understanding of Unix/Linux systems from kernel to shell and beyond, taking in system libraries, file systems, and client-server protocols along the way.

·  Experience administering Linux systems in a production environment

Programming experience in one or more of the following languages: Go, Python, Java, Ruby, Shell

· Bachelor's Degree in Computer Science or a related field, or relevant work experience

·  Experience with cloud technologies such as AZURE OpenStack

·  Experience with enterprise monitoring solutions like Prometheus, Graphite, Nagios, Sensu, Splunk, Grafana and Dynatrace.

About Walmart Global Tech:

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people.  That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. 

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work:

We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.

Benefits:

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Equal Opportunity Employer:

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications:Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years’ experience in software engineering or related area. Option 2: 7 years’ experience in software engineering or related area.
2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years' experience in software engineering or related area.

Primary Location...

G, 1, 3, 4, 5 Floor, Building 11, Sez, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India