Senior Manager, Engineering, Support

As a Senior Manager, Engineering Support you will be responsible for growing our support team, driving efficient engineering support processes, leading the support activities for Mobile Experience, Web experience and Design System teams. You'll guide the direction, roadmap and recruiting of the teams and work with leadership to identify strategic technology investments. 

Every day you will run and continuously improve an agile engineering support process, be responsible for resolving issues and in doing so ensuring high-quality products and for your team’s key projects. You will partner with leadership to identify strategic technical investments and ensure support for those products and projects.

To thrive in this role you must have experience in building, growing, and leading multiple teams of engineers. You must have experience in maintaining mobile / web applications and services as well as the experience of using agile methodologies and tools to support building of products for users at scale in tech organizations. You must have a strong technical background and have managed support teams that deliver complex, high-quality products.

Here’s what you can expect to do as a Sr. Manager, Engineering, Support:

• Develop and grow an incredible team of talented and motivated support engineers with high expectations around ownership and impact.
• Foster a healthy and collaborative culture that embodies VTS’ values.
• Run and continuously improve an agile engineering support process that empowers support engineers with the context, autonomy, and tools needed to do their best work, and promotes shipping high-quality products efficiently and predictably.
• Jointly own the teams’ execution and delivery of the product roadmap in partnership with the Engineering and Product Manager.
• Partner with engineering leadership in Chicago, Toronto and New York to formulate technical support strategy and align teams with company objectives. You’ll create consensus among passionate stakeholders in a dynamic, fast-paced environment.
• Work with leadership to identify strategic technology investments required to support business objectives, and ensure those projects are properly prioritized and delivered.
• Partner with our recruiting team to source, recruit and onboard talent to VTS.
• Coach and mentor individual team members, creating a structured environment and feedback loop that supports career development and high engagement.

What VTS Values & How We Show It:

• Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees! 
• Be Customer Obsessed - We’re employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - monthly happy hours, wellness events, clubs, and team lunches!
• Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees! Move as One - We work in an open floor plan to promote cross-functional collaboration. Take Ownership - Be an owner of the company you’re building with our equity packages. Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more! 
• Move as One - We work in an open floor plan to promote cross-functional collaboration. 
• Take Ownership - Be an owner of the company you’re building with our equity packages. 
• Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more! 

About VTS:

VTS is the industry's only technology platform that unifies owners, operators, brokers, and their customers across the commercial and residential real estate ecosystems. In 2013, VTS revolutionized the commercial real estate industry’s leasing operations with what is now VTS Lease. Today, the VTS Platform is the largest first-party insights and collaboration engine in the industry, transforming how strategic decisions are made and executed by real estate professionals across the globe.

With the VTS Platform, consisting of VTS Lease, VTS Market, VTS Activate, and VTS Data, every stakeholder in real estate is given real-time market information and workflow tools to do their job with unparalleled speed and intelligence. VTS is the global leader, with more than 60% of Class A office space in the U.S., and 13 billion square feet of office, residential, retail, and industrial space is managed through our platform worldwide. VTS is utilized by over 45,000 professionals and over 1.2 million total users, including industry-leading customers such as Blackstone, Brookfield Properties, LaSalle Investment Management, Hines, BXP, Oxford Properties, JLL, and CBRE. 

VTS maintains offices in New York City, London, Toronto, Chicago, San Francisco. 

To learn more about VTS and view our open roles, visit us at vts.com or follow us on Instagram (@WeAreVTS) or LinkedIn.