Senior Project Coordinator (IT)

Location: Maumee, OH

Position: Senior Project Coordinator (IT)
Company: Virtual Technologies Group, LLC.
Reports to: Director, Field Engineering & VCIO
Travel: Less than 10%

About the Role
We're looking for a Project Manager/Project Coordinator to help with the planning, scheduling, and delivery of client-facing IT projects — new client onboardings, network migrations, server and cloud deployments, security implementations, M&A-related IT integrations, and infrastructure upgrades. You'll be the connective tissue between sales, engineering, and the client, keeping projects on time, on budget, and on scope while our technical teams focus on the work itself.
This role suits someone who thrives on organization, isn't afraid to chase down answers, and can translate technical work into clear timelines and status updates for non-technical stakeholders.
Key Responsibilities

• Manage a portfolio of concurrent client projects from kickoff through closeout, including new client onboardings, migrations, deployments, upgrades, and technology rollouts
• Lead new client onboarding: gathering network documentation, setting up monitoring/RMM, coordinating credential handoff, and ensuring a smooth transition into ongoing managed services
• Build and maintain project plans, timelines, resource schedules, and budgets using the PSA/PM tool stack (e.g., ConnectWise, Monday.com or similar)
• Coordinate scheduling between engineers, technicians, vendors, and client stakeholders to keep work moving without overloading technical staff
• Serve as the primary point of contact for clients during active projects — running status calls, sending updates, and managing expectations
• Track project scope, flag scope creep, and manage change orders in coordination with account managers/sales
• Procure and track hardware/software orders and licensing needed for project delivery
• Identify risks, blockers, and resource conflicts early and escalate appropriately
• Maintain accurate project documentation: SOWs, project plans, runbooks, and post-project documentation for the service desk
• Support project profitability by monitoring hours against budget and flagging overages
• Facilitate smooth handoff from project delivery to ongoing managed services/support teams
• Contribute to continuous improvement of project management templates, processes, and tools

• 2+ years of experience in project coordination or project management, ideally within an MSP, IT services, or technology environment
• Familiarity with IT infrastructure concepts (networking, servers, cloud platforms like Azure/M365, endpoints, backup/DR) — you don't need to be the engineer, but you need to speak the language
• Strong organizational skills and comfort managing multiple projects/clients simultaneously
• Excellent written and verbal communication skills, with the ability to translate technical detail for non-technical audiences
• Experience with PSA tools and/or PM tools (ConnectWise, Smartsheet, MS Project, Monday.com, Asana)
• Strong Excel/spreadsheet skills for budget and resource tracking

• Familiarity with ConnectWise (PSA/Manage) is a strong plus
• PMP, CAPM, or similar project management certification
• Experience managing technology migrations (server, cloud, M365 tenant-to-tenant, network cutovers)
• Prior experience in a client-facing or account management capacity
• Familiarity with ITIL concepts and change management processes

• Projects consistently delivered on time, within budget, and within scope
• New client onboardings are smooth, well-documented, and set clients up for a positive ongoing support experience
• Clients feel informed and confident throughout the engagement
• Technical staff have clear priorities and minimal scheduling conflicts
• Clean handoffs to support/service desk with no dropped documentation

Why Join Us?

At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry.
Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career.

Benefits Overview:
VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match.

EEO Statement:
VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact Recruit@vtgus.com.