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Description

Technical Support Engineer – Hosting Operations

Location: Canada - Calgary, AB, Canada - Remote, Remote, United States

Time Type: Full time

Job Description

Job Summary:

We are seeking a Technical Support Engineer – Hosting Operations to support application installations, upgrades, and ongoing maintenance across hosted environments. This role is responsible for executing deployments through Azure DevOps (ADO) release pipelines, troubleshooting technical issues, contributing to automation initiatives, and providing 24×7 production support to ensure high service availability and customer satisfaction.
This position requires strong technical troubleshooting skills, experience with release management, and the ability to collaborate across DevOps, Infrastructure, CAT, and Dev Support teams.

Job Description:

Key Responsibilities

Application Installation & Upgrades

Perform application installations, upgrades, and configuration across Customer test and production environments.
Execute deployment activities using Azure DevOps release pipelines.
Follow change management processes to ensure safe and reliable releases.
Validate deployments and coordinate with the cross-functional teams.

Release & Deployment Support

Monitor and manage CI/CD pipelines to ensure successful releases.
Troubleshoot deployment failures and environment-related issues.
Maintain deployment documentation, runbooks, and standard operating procedures.
Collaborate with DevOps teams to improve deployment reliability.

Technical Support (24×7 Operations)

Provide L2/L3 technical support for hosted applications and infrastructure.
Participate in on-call rotations for incident response and resolution.
Investigate production issues, perform root cause analysis, and recommend preventive actions.
Ensure adherence to SLA commitments and incident management processes.

Collaboration & Communication

Work closely with cross-functional teams including Infrastructure, DevOps, , and Product Engineering.
Provide timely updates during incidents, maintenance windows, and releases.
Document known issues, resolutions, and best practices.

Required Qualifications

3+ years of experience in technical support, hosting operations, or application support roles.
Experience deploying and supporting enterprise applications.
Strong troubleshooting skills across application, server, and networking layers.
Familiarity with Windows/Linux server environments.
Understanding of change management and release processes.
Willingness to work in a 24×7 support model, including on-call rotations.

Preferred Qualifications

Experience with scripting/automation (PowerShell, Bash, Python, etc.).
Familiarity with cloud platforms (Azure).
Knowledge of monitoring and alerting tools.
Experience supporting database-driven applications (Oracle/SQL Server).
ITIL certification or familiarity with ITIL practices.

Worker Type:

Regular

Number of Openings Available:

Volaris Group

0 applies

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Frequently Asked Questions

We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
We've got over 200,000 jobs from 15,000+ vetted companies. No fake or sleazy jobs here!
We aggregate jobs from 15,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. 🛠️
Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. 🚀
Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. 📅

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