Software Operations Tech Specialist

What you’ll do

Role purpose: Manage the operations and IT software support for Global market
Ensure availability, performance, monitoring, operating & maintaining of existing and new functionalities\systems within defined SLA and SLO KPIs. provide technical guidance to team members.

Key accountabilities and decision ownership:
• Ensure environment stability, availability, security and performance through SLO’s, SLA’s and automation enforcement
• Develop and maintain CI/CD across a range of languages and environments. 
•  Working closely with software engineers, product owners and systems engineers to understand requirements, participate in implementation and operate.
• Participating in On-Call rotations, fixing support escalation Issues, helping to improve incident response and conducting post-Incident reviews.
•  Responsible for the end-to-end monitoring activities (application, system, setup)
• Vendor management and follow up vendor escalated issues and planning for systems upgrades.
• Technical Guidance to build team knowledge and skills.

Core competencies, knowledge and experience:
•    Advanced trouble shooting, analytical and problem-solving skills.
•    Ability to work in a team and under stress in 24 X 7 work environment.
•    Agile and DevOps methodologies and tools knowledge 
•    Cloud computing awareness
•    Excellent communication skills, both written and verbal. 
•    Excellent time management with strong sense of urgency.

Must have technical / professional qualifications:
•    Computer Science/Engineering graduate or equivalent related degree.
•    2+ years of working experience in supporting and administrating scaled systems. 
•    Hands-on experience in following technologies:  RedHat OpenShift, Kubernetes, Database, 
Unix/Linux, Git, Jenkins, Ansible, Docker, Jira, and Shell scripting.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.