Network Operations, Senior Engineer

Location:  Newbury + Hybrid
Salary:  Excellent base salary + benefits
Working Hours:  37.5 hours per week – Mon to Fri (+ Standby)



*Hybrid

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.



Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.


At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company.  We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.


Join our Vodafone UK Networks team, where we’re continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen – simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers.



What you’ll do

Join the team as a Network Operations, Senior Engineer to provide technical support at all levels from application to hardware, including networking, to the Vodafone Mobile Service Network to ensure the best possible service availability for our, Online Charging, Unified Comms and Location Based Services.


Within this role you will working in a small, dedicated team to resolve incidents with minimum downtime, carry out changes to a high standard, out of hours if necessary, and partake in a 24x7 standby rota.

 

• Incident Management: Drive resolution of assigned incidents to minimize customer impact and assist in root cause identification.
• Change Management: Carry out changes to a high standard, minimizing impact to service and always following the change management process.
• Problem Management: Identify and resolve repeated faults and issues. Own and close corrective actions following major incident problem review.
• Project Implementation: Assist project teams to deliver all operational requirements. Ensure all deliverables are operationally supportable and raise risks where they are not. Keep abreast of technological changes and proposed Vodafone roadmaps.
• Teamwork: Collaborate and share knowledge. Build effective processes to ensure the team works cohesively. Be a good team player, flexible, and work in harmony to assist other team members. Cooperate across team functions to get things done together.
• Communication: Provide clarity of communication to provide timely updates to customers on progress, especially if problems and/or delays are encountered.
• Compliance: Ensure compliance with all regulatory and security standards, including completion of mandatory training.

Who you are
 

• Technical capability in application, hardware, and providing networking support to resolve faults within Mobile Service Network (experience of Packet Core, Mobile Switching Centres etc acceptable) 
• Good communication skills to interact across the business and engage with Incident, Problem & Change Management, Network Engineering, and Wholesale teams.
• Prior experience with owning and driving relationships with 3rd party vendors to progress faults and ensure critical systems are compliant with security standards and procedures.
• Experience in evolving network systems through the product lifecycle, including project delivery of new software and upgrades
• Prior Unix Experience: automation experience using python scripting is highly desirable 
• Prior experience within Online Charging System (OCS) is highly desirable

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.



What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies. 



Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.


If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

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