Manager_Assurance Sr. Engineer

About _VOIS

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About_VOIS India

In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Roles and Resposibilities

Primary Objectives: 
•System Management: Oversee the operation and maintenance of Infovista, Cramer, Netcool, and web applications to ensure optimal performance and uptime.
•Incident Management: Respond to and resolve incidents related to these systems, ensuring minimal disruption to business operations.
•Monitoring & Reporting: Implement and manage monitoring tools to track system performance and generate reports on key performance indicators (KPIs).
•Collaboration: Work closely with cross-functional teams, including IT, network operations, and customer service, to address system issues and implement improvements.
•Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures.
•Continuous Improvement: Identify opportunities for system enhancements and work on projects to implement these improvements.
•Compliance: Ensure that all systems comply with relevant regulations and internal policie

Core competencies, knowledge, and experience

•Overall 8 + years of experience of customisation/configuration, installation of Performance management tools like InfoVista, Cramer, Netcool etc.
•Proficiency in cloud & devops technologies like AWS, Kubernetes, Kafka, Messagebus.
•A strong understanding of the IBM Netcool Operations Insight (NOI) solution, including planning, installing, and configuring the product. This includes knowledge of core NOI entitled products such as OMNIbus (including probes and Gateways), Impact, Log Analysis, Runbook Automation, Cloud Event Manager, and Alert Notification Service
•In-depth understanding of Unix/Linux operating systems and system administration. Strong scripting and automation skills using languages like Bash, Python or perl.
•A strong understanding of the VistaInsight® platform, including its end-user components like VistaPortal® and Vista360®, and administrator components such as VistaMart®, Infovista® Server, and VistaCockpit®

_VOIS Equal Opportunity Employer Commitments

India:

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.