Junior Engineer 1st Line

Your day to day:

• 1st Line Operations of Vodafone Network in a multi-vendor environment.
• Monitors, and maintains Vodafone Germany and Czech Network, dispatches field and 2nd line personnel, performs network troubleshooting activities, provides reports and follow up in order to reach the agreed Network and NOC KPI’s.
• Preventive and corrective first level troubleshooting ensuring quality and continuity of service and the restoring time for Vodafone Network elements.
• In collaboration with 2nd Line Operations teams, work out procedures related to the analysis of alarms in order to detect and eliminate faults.

With these activities you will have a great impact on our business:

• 24h/7days monitoring of the Vodafone Germany and Czech RAN Network, using umbrella fault management systems and specific NMS’s;
• Providing Incident management and technical resolution of 1st line network related faults and timely escalation to 2nd line when required
• Dispatches field engineers and contractors, in case of incidents that need local support and follow up the issue until it is solved;
• Provides notifications related to network outages to the management team and trigger the Incident Manager to coordinate the activities in case of outages;
• Participates at internal and external training sessions in order to permanently improve his/her technical skills;
• Maintain & update NOC processes and procedures;
• Providing Incident management and technical resolution of 1st line network related faults and timely escalation to 2nd line when required;
• Maintaining and updating the fault management systems throughout the Incident lifecycle

With these skills you are a great candidate:

• Knowledge of telecommunication services, networks and technologies (GSM, UMTS, LTE, IP, PDH, SDH, DWDM);
• Capable to understand and to work with different Windows applications (WEB - based);
• Good communication skills;
• Team working oriented;
• Gained an IT qualification e.g CCNA (or working towards);
• Ideally previous work experience within a busy customer service centre in a Telecoms, Data Centre or IT;
• Good knowledge of English and nice to have German;
• Technical university degree or student to: faculty of Electronics, Telecommunications, Information Technology;