DevOps Service Engineer - Fixed Billing

What you’ll do

•    Ensures successful operation, coordination and inter-domain alignment of Fixed Billing operation services.
•    Provides expert level technical support for predicting, diagnosing, reproducing and fixing Fixed Billing operation service issues
•    As a service owner, drives end to end ownership of the Vodafone customer experience, the quality of end to end service performance and the processes supporting the product/service.
•    Provides recommendations to improve and address/lead critical issues and root cause analysis by coordinating other related service domains 
•    Actively contributes to the troubleshooting, dimensioning and performance tuning of Fixed Billing products. Performs necessary infrastructure deployment / maintenance activities and migrations.
•    Identifies dimensioning, performance and integration issues and proposes optimal solutions.
•    Collaborates across product owners/vendors and related stakeholders to come up with a compelling solution.
•    Provides expert level technical guidance and recommendations to other team members by means of coordinating and tracking related tasks.
•    Works as on-call support representative of the team to provide 7*24 support according to a predefined shift plan.
•    Makes capacity planning to secure availability and performance of the platforms and systems against forecasted growth and demand.
•    Ensures achieving / exceeding agreed service levels and KPIs for the Service Support.
•    Provides standardization / automation of technical processes. 
•    Deploys new products and services.
•    Creates and manages performance tuning of applications to meet business needs and agreed SLAs.
•    Reports to stakeholders on product performance and supplier/partner performance.
•    Leads and actively takes place in internal and external audits related with common standards and regulatory obligations. Ensures compliance of Billing Systems with related standards.
•    Prepares high availability, disaster recovery and site redundancy plans, keeps them updated and performs tests when requested.
•    Contributes preparation of Billing Operations budget according to requirements for run, grow and transform scenarios.

Who you are

•    Bachelor’s degree from Computer Science, Electronics / Telecommunications and other related fields.
•    Significant experience in IT and Telco infrastructure, Intelligent Network technologies, billing products and services for postpaid, prepaid and convergent structures
•    High level of expertise in service incident handling, troubleshooting and root cause analysis.
•    Experience of handling high frequency streaming data for real time analysis and reporting.
•    Good knowledge of statistical Analysis (distribution analysis, correlation, variance) 
•    Good command of English.
•    Good understanding of multi-discipline telecommunications big picture.
•    Significant experience in using SQL , PL/SQL .
•    Significant experience in UNIX and shell scripting.
•    Significant knowledge of Oracle database administration.
•    Ability to use analytics, network security, network monitoring and administration software programs.
•    Ability to work in flexible work hours under pressure and tight deadlines.
•    Having strong coordination, analytical and communication skills.
•    Experience in benchmarking and budgeting.
•    Strong solution design and solution architecture skills.

Not a perfect fit

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We like to keep them flexible:
• Vflexy: Flexible Benefits Program

• Hybrid working kit

• Ergonomic kit allowance

• Digital meal voucher

• Flexible transportation allowance.

• Employee assistance hotline & counselling

• Comprehensive and flexible private health insurance

• Discounted price deals for wide range of products & services

Plus, plenty more to enjoy!

#LI-Hybrid

Data Privacy

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Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. 

Together we can.