Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Quality of Service (QoS) Specialist to support Vodafone Network Operations by delivering high-quality performance monitoring, troubleshooting, and optimisation activities across mobile networks. This role focuses on preventive and corrective second-line investigations to ensure service continuity, improve radio access network (RAN) KPIs, and enhance customer experience. The individual will collaborate with internal teams and external partners to manage incidents, resolve network issues efficiently, and contribute to the overall network operations strategy

What you’ll do

• Analyse radio network performance and troubleshoot RAN KPI issues across 2G, 3G, 4G, and 5G networks.
• Perform proactive maintenance and optimisation activities to prevent incidents and improve network efficiency.
• Support incident, problem, and change management processes in alignment with ITIL practices.
• Work closely with first-line operations teams to define procedures for alarm analysis and fault resolution.
• Conduct root cause analysis (RCA) and drive end-to-end resolution of network performance issues.
• Manage escalations to vendors and partners, providing clear guidance to accelerate issue resolution.
• Monitor network performance metrics and ensure timely communication of incidents to relevant stakeholders.
• Contribute to automation and process improvements to enhance SLA and KPI performance.
• Collaborate in knowledge-sharing initiatives to strengthen technical capabilities across teams.
• Support vendor management activities, including oversight of contracts and service quality.

Who you are

• An individual with strong understanding of mobile network architecture across multiple technologies and vendors.
• Experienced in analysing and troubleshooting radio performance KPIs and counters.
• Skilled in proactive network maintenance and continuous optimisation practices.
• Knowledgeable in ITIL-based incident management processes.
• Able to communicate effectively in English, both written and spoken.
• Typically holds a degree in Electronics, Telecommunications, or Information Technology.
• Brings substantial professional experience within the telecommunications domain.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on live, large-scale mobile networks supporting global operations.
• Exposure to multi-technology environments including 2G to 5G and multi-vendor ecosystems.
• Involvement in advanced troubleshooting, automation, and optimisation initiatives.
• Collaboration with global stakeholders, vendors, and cross-functional teams.
• Continuous learning environment aligned with evolving network technologies and strategies.

What skills you will learn

• Advanced RAN performance analysis and optimisation techniques.
• End-to-end incident and escalation management within telecom operations.
• Vendor and stakeholder management in complex operational environments.
• Implementation of automation and AI-driven operational improvements.
• Strategic network performance management aligned with business and customer outcomes.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. 

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Follow us on social media

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
• You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2