Vizrt Graphics Engineering Technical Lead

Location: Delhi, Delhi, India

Department: Global Customer Success

Workplace: hybrid

Employment Type: full

Description

As the Vizrt Graphics Technical Lead, you will be responsible for the delivery and technical quality of Vizrt graphics professional services. You will lead and mentor a team of professional services engineers, act as the primary technical escalation point, and ensure customer implementations are reliable, high-quality, and aligned with customer requirements. In this role, you will serve as a key liaison between customers and the Vizrt's product and engineering teams, driving issue resolution and enabling successful, on-time delivery of Vizrt graphics workflows.

This position requires prior both experiences delivering Vizrt graphics solutions and leading teams. Candidates must have both hands-on Vizrt graphics engineering expertise and team leadership experience to be considered.

• Lead and develop the team by providing mentorship, fostering a culture of technical excellence and accountability.
• Serve as customer-facing subject matter expert, ensuring the application of best practices throughout the project delivery lifecycle.
• Oversee successful project delivery ensuring workflow implementations, delivered on time, within scope, and at high quality
• Develop and maintain technical documentation, including system design and configuration details, operational procedures, knowledge transfer materials, and post-implementation reports.
• Provide technical leadership and governance by guiding architecture decisions, enforcing best practices, and maintaining security and compliance standards.
• Collaborate with Vizrt Product team, R&D, Sales, and Customer Success to stay aligned on new features, share field feedback, and drive best practices.
• Ensure compliance with security and governance policies during deployment processes.

Tasks and Duties

• Troubleshoot and resolve complex issues across multiple products and integrations.
• Review and approve technical designs, configurations, and integrations to ensure quality and adherence to standards.
• Collect and share enhanced knowledge and customer feedback to support continuous improvement efforts within the organization.
• Assist in project scope development, including effort and expected project life cycle estimation.
• Communication – internal and external, such as project status updates, issue remediation and internal product/issue escalation.
• Analyse and comprehend product changes and new features introduced in Vizrt software releases, even during high workload periods, to effectively communicate updates and their impact to customers.

Reporting line

Reports directly to a Project Manager

Requirements

• 5+ years of experience as team lead working in a Vizrt production environment, with a focus on virtual studios or on-air graphics.
• Bachelor's or Master’s degree in computer science, Systems Engineering or a similar field.
• Proven experience writing technical documentation including system architecture design, project scope, post implementation and system handover documentation.
• Proven advanced experience of one or more Vizrt software products, advanced deployment, configuration, and integration.

Benefits

Across Vizrt, we all work with our shared purpose in mind; to deliver more stories, better told. That is because we believe that stories have the power to impact not just the audience, but the teller as well. A well-crafted and well-delivered story can change the world. We strive and innovate to deliver the best software-defined visual storytelling tools to the world’s storytellers across broadcast, media, public service, enterprise, not-for-profit, education, health, houses of worship, in fact wherever there is a need to educate, entertain or inform. Because that is what stories do, it is why they are important. 

4 billion humans see the stories that our customers tell every day. So, for us diversity is not an optional objective, it is a simple reality. Our customers’ customers are diverse, our customers are diverse, Vizrt gains strength from being diverse

It is true that we hold our diversity to be essential, it is something we constantly nourish and pay attention to, but it is not something we take for granted. We do not tolerate discrimination or harassment. We champion inclusion and we value each other’s stories, and we relish their telling

We offer similar benefits in all locations - these include competitive compensation, paid vacation allowances each year, pension/superannuation contributions.

Recruitment Process   

• Recruiter Screening 
• Team Interview 
• Case Interview
• Final Interview