AI & Process Automation Specialist

Location: Marousi, Attica, Greece

Department: Operations Support, Group Organizational Effectiveness

Workplace: on_site

Employment Type: full

Description

Viva.com, the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device.

Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. 

Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology. 

The Role

Viva bank is seeking an innovative and results-driven AI & Process Automation Specialist to join our Organizational Effectiveness team. This role focuses on designing and implementing AI-powered solutions that enhance operational efficiency, automate manual processes, and support continuous improvement initiatives across the organization.

The successful candidate will work closely with Business Analysts, Organizational Controls, and the Access Management team to identify automation opportunities, streamline workflows, and integrate intelligent solutions into existing systems and processes.

Key Responsibilities

• Actively participate in Access Management team activities, contributing to the enhancement and automation of access-related processes in alignment with organizational controls and governance standards;
• Partner closely with the Access Management function to optimize onboarding, movers, leavers, recertifications, and third-party access processes through intelligent automation and AI-driven tooling;
• Collaborate with Business Analysts and Organizational Controls to analyze operational workflows and identify automation and efficiency opportunities;
• Design, develop, and implement AI-driven solutions to reduce manual processes and improve productivity;
• Utilize modern AI and automation platforms (e.g., Microsoft Power Platform, Camunda, OpenAI Codex, Anthropic Opus 4.6, etc.) to build scalable, secure, and compliant solutions;
• Contribute to continuous improvement initiatives within Operations Effectiveness;
• Ensure all solutions comply with internal policies, security standards, and regulatory requirements.

At Viva.com, we believe in amplifying human potential through AI. When you join us, you're stepping into a future-forward environment where technology empowers every role, driving smarter, more efficient. 

Requirements

• Strong AI literacy and ability to work effectively with AI-powered tools;
• Familiarity with access management processes and identity governance concepts is considered a strong advantage;
• Analytical mindset with the ability to translate business requirements into technical solutions;
• Experience in banking, fintech, or regulated environments is highly desirable;
• Strong collaboration and communication skills in both Greek and English.

Benefits

💸 Competitive compensation package;

🎯Annual bonus based on your performance and targets’ achievement;

🏥 Private health insurance for you and your family;

💻 Top of the Line tools and equipment;

📚 Career development and regular feedback to develop your skills;

🏃🏽‍♂️ Employee Wellness Program like Daily group sessions led by professional coaches.