Staff Site Reliability Engineer

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa Technology & Operations LLC, a Visa Inc. company, needs a Staff Site Reliability Engineer (multiple openings) in Austin, TX to:

• Responsible for day-to-day support, security, maintenance and availability of event management tools, based upon business requirements, while adhering to tight operations, security, and procedural models.
• Responsible for complex integrations, advanced maintenance, high availability, disaster recovery, use case development, customer support, training and documentation of our tools environments.
• Function as the Event Management resource on key infrastructure projects and initiatives.
• Operate in complex, highly secure, highly available, operations-centric datacenter environments and interact with other technology domain experts to build and maintain the System Management solutions in those datacenter environments.
• Build complex technical designs and build documentation for tooling infrastructure.
• Work with other Engineering disciplines to develop Reference Architectures and technology standards based on Infrastructure Building Blocks that can be offered as services to our internal customers.
• Participate in "On-call" support rotation.
• Position reports to the Employer's Austin, Texas office and may allow for partial telecommuting.

Qualifications

Basic Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field followed by 5 years of progressive, post baccalaureate experience in the job offered or in a Staff Site Reliability Engineer-related occupation.
• Alternatively, a Master’s degree in Computer Science, Information Technology, Engineering, or related field and 2 years of experience in the job offered or in a Staff Site Reliability Engineer-related occupation.
• Python, Shell, Perl, PowerShell, and JavaScript.
• IBM Netcool Operations Insight (NOI).
• Unix and Windows operating systems.
• Configuration management database (CMDB) tool.
• Remedy and ServiceNow.

Additional Information

Worksite: Austin, TX

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Travel Requirements: This position does not require travel.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $134,285.00 USD to $199,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.