Staff Data Center Facilities Engineer

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Job Description

· US Day Shift M-F

· Configure, support, and document JSON event streaming from BMS.

· Create & Update Facility application architecture diagrams, control diagrams, & DFDs

· Ensure BMS, and other CI Applications are patched and ensure process documentation is accurate.

· Ensure CMDB is linked to source of truth, the data is accurate and up-to-date, and configuration item relationships are configured.

· Support control networks, protocols, and key components for configuration and maintenance.

· Ensure process, policy, other document repositories and up to date/accessible, and data retention policies are met.

· Routine Equipment Maintenance

· Collaborate with the data center team to support preventive maintenance activities, including tasks such as equipment testing, cleaning, and inspection.

· Ensure that preventive maintenance tasks are executed according to established schedules and guidelines to minimize downtime and extend equipment lifespan.

· Monitoring and Alert Response

· Monitor data center environmental conditions, including temperature, humidity, and power consumption, through the use of monitoring tools and systems.

· Respond promptly to alarms and alerts, following predefined procedures to investigate and address issues or escalate them to senior engineers as necessary.

· Maintain vigilant awareness of equipment status and health by regularly reviewing monitoring dashboards.

· Daily site walkthroughs to physically ensure equipment is in good order.

· Assistance in Issue Resolution

· Collaborate closely with senior engineers and technicians to troubleshoot and resolve equipment issues.

· Participate in diagnosing problems, implementing solutions, and documenting incident details and resolutions for future reference.

· Offer support during critical incidents and participate in on-call rotations to ensure 24 by 7 coverage.

· Inventory Management and Documentation

· Assist in managing inventory levels, tracking stock levels, and initiating procurement of replacement parts or equipment when required.

· Contribute to the maintenance of comprehensive documentation on equipment configurations for future reference.

· Vendor and Contractor Coordination

· Work in conjunction with external vendors and contractors during equipment installations, upgrades, and repairs.

· Follow instructions, provide assistance as needed, and ensure that external work aligns with industry standards and project timelines.

· Adherence to Compliance and Safety

· Strictly adhere to established data center procedures and guidelines to maintain compliance with industry standards, security protocols, and safety regulations.

· Promote a safety-conscious culture, emphasizing proper equipment handling and safety procedures within the data center.

· Adhere to safety protocols and guidelines, including the proper handling of equipment and the use of personal protective equipment.

· Promote a culture of safety within the data center environment and report any safety concerns or incidents promptly.

· Support for Disaster Recovery and Business Continuity:

· Assist in ensuring that data center operations are well prepared to respond effectively to emergencies, minimize downtime, and maintain service continuity.

· Incident Response

· Be part of an on call rotation to quickly respond to and resolve critical incidents.

· Coordinate with the Operations team to implement disaster recovery plans and restore services in the event of major outages.

· Document incidents comprehensively, analyzing root causes and implementing measures to prevent future occurrences.

· Communicate effectively with stakeholders during and after incidents to provide updates and assurance.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Qualifications

Basic Qualifications
5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications
6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
High school diploma or equivalent technical certifications or coursework related to data center operations are a plus
Relevant industry experience with mechanical, electrical systems, and controls, etc.
Ability to quickly learn such systems, utilizing operations manuals and similar documentation.
Vast knowledge in SAML, LDAP, APIs, SNMP, BMS, & IP Networks
Worked with ITIL, key controls, and SNOW CMDB
Key components of Foreseer
Proficiency with Microsoft Suite Word, Excel, PowerPoint, Outlook, Teams, etc. Ability to become proficient in other software.
Demonstrated desire to continuously learn.
Must be detail oriented with the ability to maintain a strong focus on attention to detail.
Demonstrate excellent written and verbal communication skills. Developed problem-solving and analytical abilities.
Self-motivated and possess the ability to motivate others.
Ability to maintain a professional attitude and work well under pressure

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 105,900.00 to 153,550.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.