Sr. Systems Engineer (Scrum Master)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Opportunity:

We are seeking an experienced Senior Scrum Master to manage multiple domains within our Infrastructure as a Service (IaaS) division. The ideal candidate will have 5-8 years of experience in Agile methodologies, with a strong focus on Scrum practices and infrastructure management.

Responsibilities:

• Facilitate Scrum events across multiple IaaS domains, ensuring effective Sprint Planning, Daily Scrums, Sprint Reviews, and Retrospectives.
• Remove impediments and blockers that hinder the progress of Infrastructure and service teams.
• Coach and mentor the teams in Agile and Scrum practices, promoting self-organization and cross-functionality.
• Collaborate with Product Owners to manage and refine Product Backlogs for various domains.
• Implement and maintain Agile metrics and reporting systems to track team performance and productivity.
• Lead organizational change to foster Agile adoption within the operation and infrastructure division and beyond.
• Coordinate with other Scrum Masters to enhance Scrum implementation across the organization.
• Manage and optimize IaaS-specific tools and processes to improve team efficiency.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications
• 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications:
• 3-5 years of experience as a Scrum Master, preferably in IaaS or related technical environments.
• Strong understanding of IaaS concepts, cloud technologies, and infrastructure management.
• Certified Scrum Master (CSM) or Professional Scrum Master (PSM) certification.
• Bachelor’s degree in computer science, Information Technology, or related field.
• Excellent communication and interpersonal skills
• Proven track record of successfully managing multiple Scrum teams simultaneously.
• Experience with Agile project management tools (e.g., Jira, Jira align, Confluence).
• Strong problem-solving and conflict resolution abilities
• Advanced Scrum certifications (e.g., CSP, PSM II)
• Experience with scaled Agile frameworks (e.g., SAFe, LeSS).
• Knowledge of DevOps practices and tools.
• Familiarity with cloud platforms (AWS, Azure, GCP).
• Familiarity with configuration tools.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.