Sr. Systems Engineer

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Workplace Technologies team is looking for an experienced Unified Communications Systems Engineer focused on Microsoft Teams. Our team is continuing to modernize our communication and video conference platforms with a cloud-first mentality. Our goal is to ensure everyone within Visa is able to securely and effectively communicate in real-time with anyone in the world. We pride ourselves in thinking outside of the box and push the technical boundaries of building the future of hybrid workplace. 
 
This candidate is a thought leader and has a deep technical understanding how Microsoft Teams, Microsoft Teams Rooms (MTR), Microsoft Voice, and Audiocodes are built and supported. The ideal candidate will be able to understand and explain the technical architecture, industry best practices, security/proxy designs, network signal flows, and reporting root cause analysis around Microsoft Teams. 
 
This role will be highly collaborative and responsible for key partnerships with AV, Telephony, IT, Security, and UCaaS vendors. This person will be a key driver in designing and implementing third-party integrations, automations, migrations, and being an escalation for complex Microsoft Teams issues. It’s very important for this candidate to have a positive can-do attitude, getting into the technical weeds, tenacity in solving problems, strong team player, and be able to communicate effectively with stakeholders. 

Essential Functions:

• Architect, plan, and migrate legacy video conference infrastructure to the cloud.  
• Support MTR and AV systems in conference rooms, auditoriums, studios, training rooms, and open collaboration spaces 
• Provide engineering support for live events using Microsoft Teams Live Events 
• Help administer and set policies for MS Teams, Microsoft Voice, and Audiocodes 
• Support telephony infrastructure for softphones and desk phones for end-users 
• Perform proof-of-concept (POC) tests and validation on new and emerging UCaaS and AV technologies 
• Provide tier 3 engineering support for escalated issues and resolve tickets within established SLAs 
• Establish global relationships and ensure regional handoffs are performed for escalated issues 
• Train IT helpdesk, Exec IT, engineers, and end-users on how to use Microsoft Teams and MTRs 
• Create design documents, wikis, and how-to instructions 
• Work with the Information Security Office to ensure solutions deployed meet Visa Security Requirements, provide technical assistance for investigation and analysis of security alerts, and maintain system security for voice and video systems 
• Provide project coordination and technical review for new office builds and refresh projects to ensure they adhere to company policy, are completed on time and within budget, meet the deliverables of the project while following change control procedures 
• Provide stellar customer service and consult with internal clients to discuss, plan, and ensure their requirements for their meetings and events are properly supported 
• Work well with others and collaborate with a positive can-do attitude 
• Demonstrate the ability to work successfully with diverse cultures while accommodating global time zone constraints 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Local Law 144 Notice for New York City Resident Applicants: For some requisitions, automated employment decision tools ('AEDTs') may be used as part of the assessment process to assist our recruiters in the initial evaluation of your application. If your application is submitted pursuant to New York City Local Law 144, you may request an alternative assessment from the recruiter. Please visit the Visa Global Privacy Notice to learn how we may collect, process, or retain your professional and employment information for recruiting purposes.

Qualifications

Basic Qualifications:

• 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications:

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• 5+ years of experience in Microsoft Teams or Skype for Business
• 3+ years deploying and supporting MTRs or Skype Rooms
• Strong understanding in telecommunications, E911, SBC
• Strong understanding of advanced Microsoft 365 Services (Azure, Exchange, etc.)
• Strong scripting and automation experience in PowerShell
• Experience in integrating with third-party apps using APIs or connectors
• Strong knowledge of the UCaaS (MS Teams) and AV industry
• Proven record in planning, architecting, and deploying Microsoft Teams and MTRs in a large enterprise
• A deep understanding of the security implications and network dependencies for Microsoft Teams, MTRs, and Azure
• A conceptual understanding of routing/switching/QoS, proxies, firewalls and their potential impact on voice, video, and web streaming network environments
• Experience in handling live event support and webcasting for internal-facing and external-facing events
• Proven record in analyzing, troubleshooting, and creating root cause analysis (RCA) reports with action plans on remediation
• Strong analytical, interpersonal, facilitation and leadership skills along with effective oral/written communication skills
• Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among multiple concurrent projects while also handling interruptions
• Ability to explain technical information to non-technical users. Staying calm under pressure
• MS-700 Certification
• Power BI and Azure Dashboard
• CTS, CTS-I, CTS-D Certification
• Experience with Logitech, Poly, Neat
• Experience deploying Microsoft Teams Rooms, Zoom Rooms, Webex Rooms
• Experience handling TMS, CUCM, RPRM, Audiocodes
• Experience with QSC, Biamp
• Experience using ticketing systems like ServiceNow or JIRA
• Experience in using webcast platforms such as VBrick and Microsoft Teams Live Events
• Python experience is a plus.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 113,700.00 to 160,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.