Sr. Site Reliability Engineer

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

About The Role

We're looking for a curious and innovative Product Reliability Engineer to join our Middleware team at Visa. Here, you'll be part of a diverse group of problem-solvers who ensure billions of transactions flow seamlessly across the world's largest payment network.

What You'll Do

• Design for Reliability: Architect and implement solutions that keep Visa's middleware services running with Always On availability
• Automate Everything: Create intelligent automation for monitoring, deployment, and incident response
• Lead Investigations: Use your detective skills to solve complex technical puzzles and prevent future incidents
• Drive Innovation: Contribute to our evolution from traditional middleware to cloud-native solutions
• Collaborate Globally: Work with talented engineers across the world to build, support, and deploy middleware services.

Why You'll Love It

• Real Impact: Your code will help process millions of transactions, enabling commerce worldwide
• Growth Opportunities: Regular learning sessions, mentorship programs, and exposure to cutting-edge technology
• Work-Life Integration: Hybrid work model (2-3 days in office) with flexible scheduling
• Inclusive Culture: Join a team that actively promotes diverse perspectives and collaborative problem-solving

Your Experience & Skills

We encourage you to apply even if you don't meet every requirement. We value potential and enthusiasm over perfection.

Core Skills (Some combination of:)

• 3+ years of experience with modern middleware technologies. These might include (Tomcat, Apache, Springboot, SQS, JBoss, IBM MQ, IBM DataPower, Hazelcast, Flink, Connect Direct, SSL)
• Understanding of Linux/Unix systems, networking, cloud platforms (AWS, Azure, GCP), containerization (Kubernetes, Docker), and infrastructure-as-code tools (Terraform, Ansible).
• Proficiency with monitoring tools (Prometheus, Grafana, Datadog, etc.), logging systems (ELK stack, Splunk), and tracing tools (Jaeger, Zipkin).
• Proven track record of automating complex tasks and processes to improve efficiency and reliability using Python, Go, Java, or similar.

Technical Areas You'll Grow In:

• Cloud & System Architecture: Design scalable, resilient systems across hybrid cloud platforms (AWS, GCP, Azure)
• AI/ML Operations: Support and optimize ML model deployment pipelines and monitoring systems
• Observability & Performance: Master advanced monitoring, tracing, and performance optimization techniques
• Automation & Intelligence: Build smart alerting systems and automated remediation workflows
• Distributed Systems: Design and maintain globally distributed payment processing systems

What Makes You Thrive:

• You're energized by solving complex problems
• You believe in automation over manual processes
• You enjoy mentoring others and sharing knowledge
• You're comfortable with ambiguity and rapid change
• You value building reliable systems over quick fixes

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications
3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

Education
•Bachelor's or Master's degree in Computer Science or related field, or equivalent experience
•We value hands-on experience and continuous learning over specific degrees

The Team Culture
You'll join a collaborative team that:
•Celebrates diverse perspectives and approaches to problem-solving
•Values teaching and learning from each other
•Promotes work-life balance and sustainable on-call rotations
•Encourages innovation and experimentation
•Champions personal growth and career development

Impact & Growth
In this role, you'll:
•Shape the reliability standards for global payment systems
•Mentor and be mentored by talented engineers
•Drive automation and observability initiatives
•Influence architectural decisions
•Build systems that process billions in transactions

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.