Sr. Site Reliability Engineer - DevOps

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

 The Opportunity:

We are looking for talented, curious, and energetic Sr. Site Reliability Engineer who embrace solving complex challenges on a global scale. As a Visa Sr. Site Reliability Engineer, you will be an integral part of a cross-functional development team inventing, designing, building, and testing software products that reach a truly global customer base. While building components of cutting-edge payment technology, you will get to see your efforts shaping the digital future of monetary transactions.

The Work itself:

The Product Reliability Engineering (PRE) group prides itself in keeping the applications and systems of Visa up and running to cater to the 24*7 needs of the business. 

• Support critical applications and ensure the stability of the applications by performing proactive maintenance activities, engage in automation activities, do root cause analysis and remediation. 
• Ability to write and maintain scripts to monitor system activity including application smoke test activities during production implementations.
• Develop and maintain automation tools to handle all engineering and application support tasks
• Engage in production issue troubleshooting bridge calls, provide immediate service restoration, follow up on root cause analysis, and ensure permanent fix is implemented to avoid similar problems in the future
• Coordinate and execute application releases and production deployments
• In addition to delivering technically, the candidate will lead by example, be self-motivated, and have excellent interpersonal communication skills.
• Responsible for managing the performance and tuning of several Visa applications.

Essential Functions

The Skills You Bring:

Collaboration and Teamwork: Possess robust interpersonal skills and are adept at both written and verbal communication. You have a strong inclination towards teamwork and can effectively collaborate with a globally dispersed virtual team.

Learning Capacity: You are a fast learner, readily picking up new technologies and tools, and can disseminate this knowledge to others.

Adaptability and Innovation: You are comfortable pushing boundaries and exploring beyond traditional solutions. You embrace challenges, new technologies, and innovation.

Decision-making: You have the ability to prioritize, multitask, and deliver quality work on time. You can effectively plan and make informed decisions on execution timelines and maintain focus under stressful situations.

Personal and Professional Growth: You are highly self-motivated and possess a strong sense of ownership. You have a keen interest in learning new technologies and business concepts to facilitate personal and organizational growth.

Professional Ethics: You must have strong business ethics, self-discipline, and trustworthiness, particularly when handling highly sensitive and confidential data in a live production environment.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs

Qualifications

Basic Qualifications:
• 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience. 

Preferred Qualifications
• 3 or more years of work experience with a bachelor’s degree or more than 2
years of work experience with an Advanced Degree (e.g. Masters, MBA, JD,
MD).
• BS in Computer Science or related degree or MS in Computer Science or
related degree from an accredited university(preferred).
• 2-5 years of experience in Development or DEVOPS role(preferred).
• Very Good knowledge on any of the Data bases (MySQL, MSSQL or Oracle).
• UNIX Shell scripting, PowerShell, Python or Any other scripting knowledge is
mandatory.
• Expertise in Troubleshooting applications in different middleware stack like
Tomcat, Apache, Kafka, MQ, Streaming services like Flink, Spark.
• Experience in supporting systems that run on Linux & Windows Environment.
• Good understanding of different cloud providers (AWS, GCP, Azure) and
Operating models.
• Ability to work as team player by collaborating with different cross functional
teams.
• Good written and communication skills.
• Adheres to Work from Office Policy.
• Great with problem solving and troubleshooting.
• Ability to effectively prioritize and coordinate while multi-tasking.
• Ability to learn fast and implement latest technology trends in the industry.
• Core Skills on Dockers, Kubernetes.
• DevOps experience with Jenkins, Ansible, Docker, Kubernetes.
• Good experience in application written on Go and Rust and troubleshooting
skillset around different system integration issues.
• Implementing CI CD process for seamless deployments.
• Good understanding of monitoring solutions like Prometheus, Splunk,
Grafana.
• Created the deployments, services, and ingress flows for the application setup
in the Kubernetes cluster.
• Participated in release level discussions and gone through the total SDLC and
Agile methodology.
• Support On-Call for all App-Support activities pertaining to On-prim and Cloud
technologies.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 102,300.00 to 144,550.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.